Hammacher SchlemmerReviews of hammacher.com

Unethical to say the least. Said they shipped my package to the wrong address and then told me because I ordered it on the website I would have to dispute it with my credit card company. They screwed up and owe me the item. I’m not filing a fraudulent claim with my insurance company so they could keep the money! Basically they stole 170$ from a customer. It says 174 years in business! I doubt that is how you keep business. That 174 sign is a gimmic.

Order an item that they sent a "replacement" for, in the WRONG size, and with no explanation or paperwork as to why. I called the company to order the original item. When I contacted them, confused at getting an item I did not order, I was told that the original item was no longer available. My first question was why didn't they tell me that it was unavailable when I called to order the item in the first place? BUT they chose rather than telling me that when I called originally to instead send something else to replace it... something that I could not use. When contacting them to get my money back they asked that I take the item to the nearest FedEx store to ship it back. I could not do that due to caring for a husband with dementia. They then told me I would get 100% of my money returned if I would put the item out for FedEx to pick-up. The box staid outside for 8 days. It was gone after that but a credit was never given. A credit that they promised to have it in my account within a week. As a retired person caring for a husband with dementia, and the item being over $100 it is difficult to imagine a company treating their customers like this! NEVER buy or trust this company!

Hammacher website deliberately leaves out manufacturer and model/serial# data out of the descriptions and pictures on their site. we bought a treadmill thinking it was made in America and therefore more expensive. which we were ok with. however, when the product was delivered, we found out that it was made in China and not only that was marked up $308 from the same product on Amazon.com. we called them out on this BS and they only stated that they would refund our shipping costs of $48. we will never order anything from them again. Sleezy, skeezy business model and practices. oh and if we wanted to return it for their lifetime warranty about not being satisfied they stated they would retain a $150 freight charge automatically. How is this company still around if they are ripping off people like this on a regular basis. ??? where is the CFPB or BBB in all this???

I order a rubber alligator (Pool Guarding Gator) that you place in a swimming pool to scare away animals for Mother's Day 2021. My mom woulda love it... HOWEVER it was on back order immediately for EIGHT weeks. When it finally arrived it broke, LITETERALLY in 24 hours on first use. The eyes light up and the battery compartment had a leak and battery fluid dripped into my folks swimming pool. Lovely - right? After all this BS they want ME to pay for return shipping and have to wait 3 weeks for a return. This company is disgusting.

Worst customer service. I called yesterday and no one picked up. I thought maybe it was the changing of the shifts, so I called again today. Again no one picked up. Eventually a voice message said there was a one hour wait time! I emailed them my question, and they said they will get back to me within 24 hours!

I paid almost 50 dollars for expedited shipping (two day delivery) a week ago and the gift I purchased has not even been delivered yet! They will not refund me the money I paid for expedited shipping. When I answered their e mail about this my message was Blocked!

One and done. I ordered the custom fit insoles on 5/11/21 and despite my irritation with the $17 shipping fee, I really needed the insoles. Today, 5/24/21, I realize that I should have received them and I decide to track them. As it turns out, the website says I have to call for tracking information and I do. I was informed by the young lady that the carrier should have delivered them on 5/17/21 but that there was no tracking information beyond that. No problem. They get a refund from the carrier and I get new ones overnighted. I did pay $17 for shipping on insoles. That is NOT the gameplan that the customer service rep details for me. 1) She has to put out a ticket that will be evaluated and that will take 4 days. 2) Once the ticket is processed, the warehouse then takes 4 days to ship the product. 3) I wait for the carrier to bring the product. I said I was not going to wait 2 mo0re weeks to get this and requested a refund. Guess what that's a ticket that takes 4 days to process. Don't do this to yourself, shop at a place that understands customer service.

I purchased a CD storage tower. It consists of two components in box A and box B. I was sent two of box A. They cannot send me a box B. They want it sent back (I'm in Canada), and there will be a charge. For their mistake. Two boxes of A are useless to me. I'm asking for a replacement. Or a refund. Ordered on March 1st, and still waiting in mid-May. Horrible service. I won't be using them again. Further update 3 days later: was refunded the price of the item, however what was refunded is $94.55 Canadian less than what I paid. So, despite their mistake, I'm still being dinged for what I assume is for shipping and duties. Again, not my fault, yet I'm being charged for their mistake. I will not deal with Hammacher again.