Hammacher SchlemmerReviews of hammacher.com

In April, I ordered an electronically-lighted wreath. It stopped working in September, and I returned in October. Despite their website promising a refund to my form of payment (because it was less than a year after purchase), they sent me a check. For reasons that I only found out about after receiving it, they deducted nearly $15 from the refund. I also had to buy a box to ship the defective item back. All told, I was out nearly $30 simply to return a defective item. To make matters even worse, the envelope with my check contained a check for another person. They are the WORST!

Hammacher Schlemmer is a complete rip off. They say 100% satisfaction guaranteed and life time warranty which is a complete lie. I bought a rechargeable fan so I did not have to use the cord. It stopped working so I contacted them for a replacement and I found a $59 fee on by charge card. I have called customer service 2 times and each time they say there is a fee for postage which is fine and that the rest of the fee is part of the swap. They will not let me talk to a manager and at this point I have paid 50% of the replacement cost for something that should have been free. All I can say is "unbelievable" and this has got to be illegal. For saying 100% satisfaction guarantee and all they have made me is furious!!

This is the short version, believe me it really is...I ordered a pair of long Range Wireless Headphones about 3-4 years ago. They suddenly went bad so I reached out to Hammacher and was told that I could get a replacement free. So I tried to order them but they were out of stock and was told to call every 2 weeks to see if they are in. Which I did. After about the 3rd call I was told they would not be getting this product ever again and my options were to get a gift cert, contact tech support, or contact manufacturer. I did use the contact info they gave me for the manufacturer and was told they don't have that product. I contacted tech support and did not hear back so I called back and they said they have no contact with the tech support and that was on me. Ok. They also tried to tell me that I asked for and received a gift certificate back in 2020 for this product. Now why would I have done that if the product was working fine back then? I did not do that but they would not listen. They are a complete rip off and they do not support the products they sell. They do not care about the customer, only about the sale. I will never recommend this company to me worst enemy let alone someone I like. I am done with them forever and they can keep my money... They would anyway...

I followed the instructions to return a defective sound machine and was told that a replacement would be sent to me as it had a lifetime guarantee. After doing this, I received a letter telling me that I owed $51.36 to cover the cost of shipping, tax and the difference in the price. I had already spent $15 to ship it to them and at no time did they indicate that I would have an additional cost to replace. I find their practice to be very deceptive. Had I known upfront I would have additional cost I would’ve just purchased a sound machine from another company at a much lower price and saved myself the shipping cost and the aggravation of dealing with them. Never again will I purchase from this company and I’ve already spread the word about how terrible their business model is.

I ordered a blind spot eliminator mirror for my driver's side mirror, as my neck is stiff. I paid $42.93. It arrived but will not attach to my 2015 Prius wagon. If I return it, they will deduct $10.95 from my credit as a return charge. Between that and postage, I would end up spending $26.95 for something I cannot use. I will keep it and give someone who doesn't own a Prius.

I can’t imagine that Hammacher Schlemmer is still in business based on my recent dealings with them. I ordered a cap as a Christmas present early in December. Expected delivery 1215 but unfortunately it was sent back because of an inadequate address. I called and corrected this. The CS promised it would be delivered before Christmas but unfortunately, it was returned to the company again this time because the order had not been written correctly by the CS.

The worst customer service ever. Charged our credit card, shipped to an address NOT registered to our card and that’s our fault??? Nothing but stall tactics and BS 7 days later and no credit!!! There is no zero star, or they’d get one!!! Beware, not a trustworthy vendor at all!!!

I ordered Heated Gloves. Paid top dollar. What came was a joke, little to no warmth. Now I get robbed of shipping fees, because they sold something that is no where close to what they had listed. I should have checked the reviews on this place first.