Hammacher SchlemmerReviews of hammacher.com

Please don’t do business with this fraud company. The customer service staff are very unprofessional especially Carolee.

BEWARE! THIS IS A RIP OFF OPERATIONS! Use Amazon instead, they refund. Ordered the World's Best Tabletop Pre-lit Fraser Fir. Item: 56440 WHI for a gift. The retail price was $84.96 on November 6, 2023. That evening, I cancelled the order, spoke to a rep. They shipped it anyway! I complained. No problem they claimed, just refuse the package or take it to UPS to return for a refund. That's what I did. My checking account indicates that they charged me $110 keeping $18.90 for themselves. Now they are refusing to refund the total amount. Not acceptable! I will continue to complain until this is resolved. The package was never opened, although I did reinforce the tape that was coming off the package. Date of experience: November 06, 2023

We WISH we had read these reviews before giving this company our money!! We ordered a gift on 12/10/23. It was stated that it would come 7-14 days..not business days..just days. This was “the gift” for our child on Christmas. When we were charged and never given a tracking number we contacted customer service over both emails and phone. We didn’t get any responses until our fourth email. THIS PLACE IS A SCAM. Our purchase will not get here until the new year…AFTER CHRISTMAS… the ONE gift we got our child will not be here. When I requested to CANCEL this order..I was told someone will contact me 5 days later..this was on 12/20..so they were saying the contact us ON CHRISTMAS. Long story short, they do not respect their customers. They’ll charge your purchase and then good luck getting it, TOTAL SCAM.

Placed an order for a Christmas gift for my son 12/6, it was never filled, yet they charged my card and said they were processing the order. Now they are saying they don't have the item (after several emails and calls) 10 days before Christmas and that gift is sold out everywhere. If you like to waste time and money - this is your store. If you'd like to actually receive the item you purchased, shop elsewhere.

Don't try to return anything if you want a refund of your money. Don't try to return items for refunds if you are in any hurry to be reimbursed. So far it has been two weeks and counting just since HS received the item I returned and the customer service people say they are slow because of the large volume of returns.... that alone is scary.

I wanted to order 4 small flashlights for Christmas gifts. When I went to pay for them there was a shipping charge of $17.95. I contacted them to check the cost. The customer service person told me that they don't have free shipping. I wasn't asking for free. I wanted fair. I receive a catalog a month from this company. Perhaps, if they cut back on this practice, they wouldn't have to charge so much.

AWFUL experience. I purchased several items to decorate my house for christmas. Half of the items were missing upon delivery. They never call me to apologize or let me know what had happened with the items I had purchased and paid. I called. The first customer service lady hang up in the middle of the conversation and did not call me back. The second one told me they would send the rest of the items but told me she could not tell me when they would arrive because she had a slow computer. When I requested to talk to her supervisor she told me her supervisor could not talk to me because he was busy. I'm not buying from the company anymore.

Very high prices with "extreme" shipping charges. You will be over-charged.