Shop for Unique Gifts, Gadgets, Electronics, and More at Hammacher Schlemmer. Buy unique gifts and gift ideas.
Hammacher Schlemmer (hammacher.com) has 223 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 187 reviews with 1 star · Clear filters
Sharon G.
Awful. Items were sent to my address of 10 years ago, and I am still attempting to get this addressed. First attempt I was on hold 45 minutes, then told to leave a message to which they haven't responded in a week. Today the customer service rep must have been working from home--terrible connection, couldn't understand her, even after her calling me back. So frustrating to try to deal with this company.
Nancee F.
Horrible customer service. I received an item with corroded batteries inside, so it did not work out of the box. They charged me postage to return the product, charged me postage for the replacement item, and told me that I would not get a refund on the return postage. I regret ever ordering from them, but will not make that mistake again. Most companies use their customer service to actually service customers so they remain customers.
Mo S.
Slowest return process EVER - stay away!
Stan F.
This company is horrible on refunds if you return anything! I've been waiting over a month. They say they are running behind! I'm about ready to issue stop payment with my credit card company if the refund isn't forthcoming soon. Look at all the other one star reviews. I'll never order from this rip off company again!
Laura
High prices for meh products. Purchased a small artificial Christmas tree with fiber optic lights. It was smaller than expected but probably not the fault of HS, however the bottom quarter of the tree's lights were missing making it look lopsided. A few days later I was in a big box store and saw a very similar tree for $80 less than what I paid. Granted, the quality was not as good, but certainly the HS tree was not worth $80 more so I decided I wanted to return it and get the other one. Their website says I will have to pay return shipping and a "return fee." That's a hard no for me. Lesson learned. I will not be buying from HS again.
JoAnne S.
Actually should not even have one star! Beware of the fine print, you'll end up being charged monthly for some kind of membership you're not aware and refuse to refund the unauthorized charge because the box was checked. Also, we ordered The Choreographed Light Show Tree; we received one that had already returned because it didn't work! DON'T ORDER FROM THIS COMPANY!!!
Gary K.
If I could do less than one star I would. Chinese junk. Sent it back and still trying to get a refund
Steve J.
I cannot warn anyone enough to stay away from HS. First, you are paying A LOT more for things that you can often get from other companies. You are paying a premium for their "lifetime guarantee", which is not worth the paper it is written on. I have had two, or maybe three, instances now where they screwed me over on their bogus guarantee. They will use any excuse to get out of honoring it, so BE WARNED. If you doubt me, look at their reviews on Google. 3.8 on Google itself, but 1.5 on sitejabber, and 1.6 on Trustpilot (with 80% being 1-star reviews).
