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Hammacher Schlemmer (hammacher.com) has 223 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Jane F.
Three weeks ago I ordered two pre-lit autumn swags. One came with a timer, as advertised, and the other didn’t. I have called customer service twice and sent emails, and I have spoken to actual people who said the correct swag would be delivered. A week passed and no word from HS. I called again. The same thing happened. Still no replacement swag. HS went from favorite store to never again!!
paul R.
ordered 3 things, 2 show up after a couple weeks, and the 3rd won't ship for another month. Complete BS. before I found this out I ordered another item, and it wont ship for 6 weeks. WHY DON'T THEY TELL YOU THIS BEFORE ORDER???
H H.
The quality of merchandise was poor. An older relative who doesn’t use email ordered this and we are still trying to figure out returns. Apparently customers must fill out an online form, print a form, tape it to the package and still pay for mailing. Who has a printer anymore? A nightmare return process. Told relative never to order from here again.
D A.
Company confirmed receipt of my rebate info. Waited to receive rebate. Called in to find out why I never received, was told by customer service that too much time had elapsed and they would not honor their rebate. Cancelled my subscription immediately. Very dishonest business practices.
Chris S.
Double the price on the same item through Amazon.. CROOKS.. I contacted them and they said they do not price match..
The T.
Purchased a tower heater. Used for one month in one small room. My electric bill tripled and gas bill stayed the same. Returned. Huge hassle!! Had to pay for shipping both ways. Customer service was HORRILBE!! They claim they test their products. Now I get a letter that the heater I purchased is recalled due to fire hazard. This company is a JOKE!!!!! Will NEVER purchase from them again!!!! They can't even give me for free!! Don't want anything from them!!!!!! Beware!!!!
D. M.
What a waste of a company, especially the rewards program. When you join, they sell you on 10% off for members and shipping rebates. Well the 10% off is automatic but the shipping rebate has to be applied for and you have to send or upload proof of purchase, which does not come with your order. And then you have to request an invoice, then email or upload, and then it gets denied again because it over 60 days of purchase. And on top of that, you are never notified of the denial, have to search for it on the rewards site. What a crock! Please don’t waste your time with this company, and especially with the rewards program. Other companies manage to include free shipping for orders without such a convoluted, and in my opinion, dishonest appeal.
S. R.
This company is on the way to bankruptcy. 10-15 years ago they would replace ANY item for free under there “guaranteed for life “ policy. They do not honor their warranty or guarantee in any way now. The most you will receive is a worthless gift certificate for pennies on the dollar for your original purchase. I will be complaining & filing a claim with the BBB next. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
