Hammacher SchlemmerReviews of hammacher.com

If I told you the whole story, your blood would boil just like mine is now, but suffice to say I will never again be ordering from this once reputable company again

I am VERY upset and angry with Hammacher Schlemmer which at one time was an excellent company, but no longer is so. I ordered a Christmas gift from their website on 11/18/24, and was told that it would arrive in about 1 week. It did not arrive. A week later, I wrote them an email asking where the present was, after phoning their customer service number and getting a “we’re busy, call back later, or send us an email” message after waiting online for better than 30 minutes. I received an email response to my email from Alyssa stating that it would be shipped in a week. A week later I tried again to find out where my present was after calling and emailing I received a response from Charmaine on 12/7/24 indicating that I would not receive my order until 3/4/24. I also received a catalogue and my purchase item was on the first page of that catalogue. I then went to the HS website and my purchase item was on the first page of the category that it was in. SO WHY IS AN ITEM ON THEIR NEWEST CATALOGUE AND 0N THEIR WEBSITE NOT AVAILABLE FOR 3 MONTHS ??? I then went to Amazon, ordered the item and within 24 hours it was in my hands. I have cancelled my order with HS, hopefully the cost of my item will not be on my credit card. In order to cancel, I phoned a number of times with ZERO response and then sent an email. After reading the many negative comments on Trust Pilot, I suspect that I will be charged for this item on my credit card bill. If this happens I will contact the BBB.

I purchased an end table that arrived broken. I contacted the company which explained what to do. I did what they said and waited for a refund which I still haven’t received! I have sent emails after emails only with no results! I have tried phoning! Not any better. Don’t waste your time or money on this company!

As other reviewers have warned, this company tries to sign up customers who simply place an order for their "rewards" program which charges monthly. After reading about this illegal practice, I attempted to get customer service to answer whether or not my account was signed up and charged without my consent. Customer service refused to send an email or provide cancellation information, so now the account will have to be monitored monthly to see if the charges go through. Be aware that just placing an order with this company can result in monthly charges for a program you do not intend to join. Reports will be filed with the BBB, FTC and Attorney General's office about this practice. Buyer beware.

I purchased a product and PAID for 1-day delivery. At checkout, you choose options for delivery with increasing payment according to how fast you need the item. Once the order was placed I received an email from UPS indicating that it would not arrive until late in the evening, before 11pm THREE days later. I called customer service who could only quote the delivery regs from something she kept RE-reading about 24-to-48-hour delivery once the order was placed , which was her response to each question I asked. I then requested a refund for the overnight delivery charge and told her that I could not believe that this had not happened before. She claimed she had not heard of this but also could not do a refund. Conveniently, there was no supervisor available. Had I known this to be the case, I would have NEVER paid for early delivery. This is misleading and fraudulent that a company will take your money and not give you what you paid for. It goes beyond false advertising. BUYER BEWARE. I will not be ordering from this company again.

Ordered a Christmas tree on 11/11/24 said it was in stock and would ship in 24-48 hours. 7 business days later my tree still had not shipped. Called and the person I spoke with said it is showing it didn't ship because it was on backorder. However, she said that wasn't true that they did have them in stock and would escalate our ticket. It's now 2 business days later and the tree still hasn't shipped. Chatted with customer service and they said that the tree would be here 12/2/24. I asked why is it taking so long when they stated if the item is in stock it would be shipped in 24-48 hrs. The customer service agent said that we just called in Wednesday. I let him know that we didn't just order it Wednesday, we ordered it 10 business days ago. Even so, that was 2 business days and it still hasn't shipped yet. Looking at these reviews, I don't think we will have a Christmas tree this year.

the items I ordered were discontinued after I ordered and I only found out after I called them 10 days after placing the order. Although I got a discount when I purchased, no similar discount was offered to replace to I cancelled the orders

I ordered a Christmas tree, received an email confirmation that I had ordered one tree, and the one tree hit my credit card. 20 minutes later I had an alert for another charge on my credit card that totaled 2 trees. My credit card had been charged for 3 trees in total while I have ordered 1. I have called customer service numerous times and sent emails to try to get this fixed. I have now been charged for 2 trees as the initial and correct amount fell off of my credit card. And it is showing that I have been shipped two Christmas trees. I'm not sure what to do at this point since I can't get anyone to help me! TERRIBLE CUSTOMER SERVICE