Halo CollarReviews of halocollar.com

I contacted the Halo Collar Dog Park about a problem with my collar twice within the last two days. On Monday morning, I logged in at 8 am and waited only 30 seconds to speak with a representative. He gave me instructions on how to fix the issue. The suggested fix did not work, so I contacted the Dog Park the next afternoon. My estimated wait time was 6 minutes, and I was connected to a representative under that time. Since the collar issue was not corrected, they are sending me another collar. I have no doubt that I will receive it within the 3-5 business day guarantee. Halo Collar Customer Service has been outstanding. I appreciate them!

Super responsive - love customer support via video chat (especially when trying to discuss/show something -- Much better than just sending screen-shots/photos!

The app has always worked well, but it notified us of a GPS chip malfunction, with links to support. Within seconds I was on a live video chat with Jacqueline, who was very quick, knowledgeable, and helpful. A new Halo collar is on its way to us so that our little Sadie is safe. We are such huge fans of the collar and the support we have received for years now. Thank you!

Very helpful and went above expectations to understand issue and resolve it.

The customer service rep was very good and walked me through everything

Jacqueline was helpful in troubleshooting the GPS signal issues we were having with one of our collars. This is my second zoom session with her and she seems knowledgable and helpful. Thanks Jacqueline

Excellent customer service. There was a very short wait time to get connected to a one on one chat. David was patient, very familiar with the product and thorough. At no point did I feel rushed to finish the call and all questions and more were addressed and answered in setting up, assessing and trouble shooting. Feel very positive about the call. Thanks David :)

Quick to answer the Zoom call and very knowledgeable support professional.