Halo CollarReviews of halocollar.com

Bought 2 Halo Collar4 collars. gps was slightly off, had both dogs next to me but collars said one dog was in the back yard, that led to my dog getting shocked a few times in the middle of the night while asleep because the gps though he was across the street. Got in the habit of taking the collar off at night because i couldn't trust the collar. Then a few weeks later i get a notification that one collar has a malfunction and needs to be replaced while in the middle of pulling out of my driveway. Now i have to wait 2 weeks for the replacement and while im waiting the other collar gets a battery malfunction and needs to be replaced. 2 collars stopped working only 2 months after purchase. Im glad i was suspicious enough to test these before i went on my wilderness adventure, they didnt get wet or damaged in any way yet so i can only imagine how fast these collars would break on a simple hike or camping trip. If i didn't test these first there is a high chance that i would have lost one or both of my dogs putting my trust in Halo, very scary. Im returning both now and getting my $1200 back, ill probably have to cut my loss on the other $250 i spent on membership for the year but my dogs saftey is much more important, that's why im going back to Fi collar for 80% less. If you have $600 to spend on a collar and you don't care if the gps or fence works then it's is the collar for you but i can't afford that, and full 5g and wifi isn't enough to garantee your collar is connected. I only see good reviews on the site but I'll tell you now as a customer with an account, there's no option for you to review the product so i can only assume it's employee only reviews and that is a massive red flag for me

Don't waste your $. Fence-non-existent. My wife called this company 4 times; they're oh so nice on the phone...then nothing. No follow up, no email. After insisting, finally get it fixed after over 3 weeks & tried it - the GPS is off by at least 25 ft. Sometimes it beeps, sometimes it doesn't, tried at multiple points and it's totally inconsistent. Now I have a dog who is afraid to go outside at all and it will take a long time to get him over that. Asked for a refund, only to have them keep $25 for THEIR poor service and poor technology. Should have paid more $ for a better collar without an expensive subscription.

Placed an order and a few days later I get a notification that my order has shipped. A week goes by and the shipping label was still just created. FedEx did not have my package. The collar was still in their Taiwan warehouse. I called their customer service to cancel the order since I could get one the next day on Amazon. They couldn’t cancel my order. They said they would send a note to the orders department or whatever and that someone would get back to me. Nobody contacted me. I sent an email reply that was sent to me after my phone call and was told they couldn’t cancel my order even though I contacted them within the timeframe and FedEx still did not have the package. I replied back asking for an explanation on why it couldn’t be canceled. That email went unanswered. A few days later FedEx finally got the package and it made its way to America. After their poor customer service I refused the delivery and decided to go with SpotOn. No way am I going to put up with a company that ignores their customers. Edit: so they reached out to me after posting this to get more information. After providing that information they started to ignore me again. So four times now I have reached out to them and all four times they have ignored me. This company is a joke, avoid them. They have also refused to refund my money, so I had to open a dispute with my credit card. For their ignorance and lack of communication they now get to pay a chargeback fee and get a negative strike against them for their poor business practices.

Halo turned off my dogs collar without my permission while I was on vacation! There was a battery alert but the collar still worked and held a charge for over 24hrs. I submitted for a warranty replacement as the alert suggested. NEVER WAS IT STATED THAT MY CURRENT COLLAR WOULD BE TURNED OFF WHEN MY NEW COLLAR SHIPPED! Not when received but....SHIPPED! Halo would not work with me even though I was on vacation and had a grandmother dog sitting. HORRIBLE CUSTOMER SERVICE. My dog will be gone or dead when we get home.

Halo turned off my dogs collar without my permission while I was on vacation! There was a battery alert but the collar still worked and held a charge for over 24hrs. I submitted for a warranty replacement as the alert suggested. NEVER WAS IT STATED THAT MY CURRENT COLLAR WOULD BE TURNED OFF WHEN MY NEW COLLAR SHIPPED! Not when received but....SHIPPED! Halo would not work with me even though I was on vacation and had a grandmother dog sitting. HORRIBLE CUSTOMER SERVICE. My dog will be gone or dead when we get home.

I wish I could actually give no stars. I purchased 2 halo collars after reading all of the “good” reviews. I am so disappointed. Every month one of the collars gets a notification that it needs replaced because of a sensor or battery issue or whatever. That’s great that it tells you, until it’s EVERY month this happens and our dogs have to be kenneled for a whole two weeks until the replacement gets here. This will be our FOURTH replacement collar in 6 months. We have spent so much money on these things for them to not work. Granted, Halos customer services is so nice, but I don’t understand why you have to schedule a phone call sometimes a week out to get to talk to them? Please please please. If you have a GSP or any sort of bird/ high energy dog. Do not get this collar. They are so unreliable, half the time I find my dog in the neighbors field. The physical collar itself broke the first week at the connectors so we bought different replace ment straps. The protective sleeves are cheap and just fall off at the Velcro, and my last complaint it how Halo claims it doesn’t use very much Wi-Fi. Starlink users be aware, our halo collars Drain our WiFi to the point we have no WiFi left 2 weeks into the cycle. I just check this morning and it has used up 2.4Ghtz! Thats insane for a company that claims it doesn’t use much!! I am sorry for the really big rant but I am so frustrated!!!! I am going back to petsafe wireless fence. It may not have the bells and whistles but atleast I know my dogs will be in they yard when I get home.

My first Halo collar worked perfect for about 3 to 4 months then stopped responding at all. Contacted support and received the replacement which worked fine for about another four months. Now again, the collar is completely unresponsive doesn't track my dog movement. Waste of money.

Collar first purchased in November--critically failed requiring replacement after ~2mo. Now in March the replacement has already failed as well--both times Halo expects me to wait 10+ days just to have someone contact me about the issue. They are too concerned with moving product and not sufficiently beta testing or providing support to existing customers. Neighbor opted to go with SpotOn back in November and has had zero issues. He even added me to his collar so I can see his dog's location and collar performance as well (you cannot do this with Halo without just giving out your username and PW). All things considered just go with the more reliable and better supported SpotOn collar brand EDIT: Despite the misleading reply from the halo rep--NO ONE is currently working with me. I was instructed it will take~10days to hear back from a 'tier 2' representative. I currently have no one to contact regarding my issue and the reply suggesting such is intentionally deceitful.