Halo CollarReviews of halocollar.com

Placed an order over 7 business days. Have not received any order or shipment confirmation. Contacted customer support they are unable to see any status on my order, they stated they would request for someone to call me regarding my order which will take 7-10 business days to hear back. In that case I requested to cancel my order and the lady I spoke with stated she is unable to cancel my order because it's past 48hrs from when my order was placed. Wanted to give Halo a chance after reading reviews regarding their extremely poor customer service. I should have taken those warnings more seriously. The lady I spoke with was very kind, but ultimately customer support is waste of time because they are unable to help you in any way and if they can it will be 7-10 days before you hear back.

This collar, colloquially, “ain’t worth a darn”. Never mind training the dog on the fence with it, half the time I need to give a correction nothing happens, or if something does happen the dog doesn’t even react. Weak shock and terrible gps locations. It might work on your 15 pound yorkie, but on a working dog you’re better off calling animal control. Would not recommend, and plan on returning mine.

This is the third time I've had to replace a collar. I have two dogs and two collars, and both have failed at least once—now a third time. I'm starting to regret ever recommending this product.

The $600 collar + $150 service subscription didn't work for us. The network GPS connectivity was too inconsistent for the virtual fence to function correctly, and the feedback stimulus was too weak for our husky. We gave it a college try but stopped using the product because it didn't work. A year later, we were charged $150 for an additional annual subscription. We contacted support to be refunded. We were told that we could be refunded because they examined ur account and saw that we hadn't been using the service. They emailed us and asked us to provide a receipt, and then they would forward us to the refund team. We did so, jumped through all the hoops, and then support said we couldn't be refunded after all, but would escalate the matter to see if an exception could be made. After two weeks, they have remained unresponsive to several emails requesting a status update and a refund. They outsource their support to an overseas call center that responds with scripted, boilerplate language to meet their quotas, rather than treating people like individuals. We dropped $600 for a collar that didn't work, paid the $150 for a service that we didn't use, and then a year later, when we got charged again, all we were asking for was a $150 refund out of the $900 we spent, and they won't respond—rediculous and atrocious customer service. Don't give this company your money. We indeed found cheaper alternatives to their product that work a lot better.

Well, would love to write a decent review, but I can’t even get my collar. Still processing. How about not take my money or make me sign up for a monthly subscription until you ship the collar. $1200.00 bucks and $20 a month, shipping should be the easy part and their customer service so far is a joke. I hope collar works better than the shipping department.

Had the collar 4 months, love it! Perfect for my Rott on a large farm. Until, it stopped working, we received a message from halo that there was an issue and the collar needed to be replaced. Replacement received quickly, but it doesn’t sync, which means it doesn’t work 😠 Reached out to Hallo support, some trouble shooting, yep they confirmed it doesn’t work, don’t know why, escalated our ticket. Several days pass, we ask for an update. They say yes they are working on it, but no solution or timeline on a solution. So now I have an expensive collar, paying monthly subscription, but it’s is useless.

Order placed on 3/30, still in processing in the 16th. Multiple attempts to reach out regarding order with no response. After receiving no response regarding order, tried canceling order as I am concerned with customer service. Finally connected with Taijon who was professional, he stated he would escalate and apologized for inconvenience, he stated item was still in processing. Recieved email shortly after stating order could not be cancelled even though it is still in processing per return policy. Do not recommend based on customer care.

I purchased the Halo Collar for my dog, hoping for peace of mind and added safety. What I got instead was stress, fear, and a complete waste of money. We used the collar one time and immediately had issues. The app showed that my dog had left the boundary, so I panicked and rushed home—only to find her calmly sitting on the front porch, well within the designated area. Despite being exactly where she was supposed to be, the collar was going off, making noise and shocking her. She was terrified. That was it—we never used it again. As if that wasn't bad enough, the billing nightmare began. I've been trying to cancel my account since June 15, 2024. My bank card has expired and even shows as expired on their website, yet somehow they are still charging me. I’m now having to go through my bank to dispute the charges. This company is either incredibly disorganized or purposefully shady. Between the faulty product and the predatory billing practices, this has been one of the worst customer service experiences I’ve ever had. Do not waste your money. Do not trust this product.