Halo CollarReviews of halocollar.com

Terrible customer service, deceptive shipping practices and price gouges you on the shipping cost. Buyer beware, They will take 7-10 days before the even ship the item, via ground shipping which will take another 3-5 days to arrive. They charge you $20 for the shipping then take their sweet time to actually ship it. If you contact their customer service they will throw company policy in your face as if it somehow makes the customer service experience right. I ended up having to dispute the charges and buy a different product. learn from my mistakes and look to other products right from the start. I have not even received the device yet, and already don't want to do business with this company ever again.

Never got to use the collar. Charged it for 3 days and still wouldn’t turn on to set it up with the app. Reviews had a lot of issues but we bought it anyways with the handful of good ones. For 600$ you would think it’s a good product. Quite frustrating.

The Halo collar is very beneficial....until it's not. I ordered a Halo #3 collar, for my Pit Bulldog, in the Fall of 2023. Within 3 months, the collar malfunctioned and another Halo #3 was sent (under the 1 year warranty). So far, so good. On the other hand, in October/November 2024, another collar was ordered for my son's dog and a Halo #4 was sent. As of May 30, 2025, 5, that's FIVE, Halo #4 collars have been sent, due to various malfunctions of the NEW HALO #4. THIS IS UNACCEPTABLE. If I could get a refund for the Halo 4 collar, I would....not possible..refunds only given within the first 30 days of purchase (how convenient). If the warranty isn't extended each time the collar malfunctions, we are going to be out $600 with no working collar. DOES THIS SOUND ACCEPTABLE?? I was given, this most recent time, $50, for my trouble. Wow. THINK LONG AND HARD BEFORE PURCHASING A HALO COLLAR!!! THEY ARE NOT WORTH THE MONEY UNTIL THE COMPANY CORRECTS THIS ONGOING PROBLEM.....UNLESS YOU'VE GOT MONEY TO BURN. BECKY CLAY...a VERY DISSATISFIED CUSTOMER.

We have a Spot On collar for our GSD and love it, no extra fees and outstanding customer service. We need a collar for my small terrier and unfortunately Spot On doesn’t make one small enough for her. So I bought a Halo on May 22. I was told it would be here by the 5/30 After numerous phone call on where my order is they keep saying their tracking system is down for required updates. I still have not recieved the collar but I had to buy a $9.99 monthly fee and have been charged for it without the collar. I am very disappointed in Halo and if I do not receive my collar by Tuesday 6/3 I am cancelling my collar and plan and requiring a full refund. Spot On is a US company and is in NH, I know my collar is on a shipping container in China. Buy USA!!!

Just save your money this makes no sense you pay $500+ for you to train dog to stay in fence than you have to buy a beacon $40 to have dog stay with in fence to time consuming and a waste. I thought when you bought collar after few feet collar whistle than vibrate than static if they get to close nope not how it works makes no sense you can use anywhere but than you have to train them in New area it was waste of money. They are proud to have Caesar Milan training video when in real life his dog aggressive look it up his dog attack a lady and unalived rapper Queen Latifa dog look it up. I was hoping for better results. Than when I called guy was nasty making me seem like a bad dog owner saying well if I want to put any shock collar on him instead of taking time and patience with dog no I paid for virtual fence for him to stay on property instead I got a collar that didn't work honestly like made no sense

CC was expired assumed plan would not renew esp as buttons to cancel were greyed out/not functional. They still processed the annual $100 plan fee and now will not refund. I wasn't able to cancel the plan until the card was updated. Scammy. Dog will not adhere to the collar signals and is too risky to use in our location so a complete waste and we have it for another year oh great!

I used to love Halo and I would tell everyone I know about them. However, we recently purchased a new halo 4 for our new dog and we have had nothing but issues with it. The day we got it, it didn’t work. It would beep and you could go into the app and push test on collar and then everything would work fine, but when you cross the fence line with it the collar doesn’t work. It keeps losing signal which is insane since our other dog has a halo 2 and it works fine. I called in to the dog park and spent almost two hours on there with a girl who was new and completely useless. She gave me every excuse as to why it wasn’t working including telling me it wouldn’t work when my husband tested it because he’s not a dog(as if we didn’t know that) I finally hung up on her and called in to talk to someone else who said engineering would reach out in a couple of days. Here we are over a week later and no one from engineering has reached out. So I called in again and told them I just wanted to return the thing since it’s obviously defective so then I’m told someone else had to reach out to initiate the return now here we are three days later and they haven’t reached out at all! I am so beyond frustrated and honestly done with halo. We are definitely researching other options for our dogs and I suggest you do to. $600 is a lot to pay for something that doesn’t work and customer service is a joke!!! And it’s really funny that they reply on here and pretend to be helpful because they are just as useless as calling into the dog park was!!!! We ended up sending it back and just getting a refund we were so sick of the run around but they sure didn’t refund all the shipping we had to pay!

Impossible to cancel subscription, this company intentionally makes cancellation difficult to continue fraudulent billing practices.