Halo CollarReviews of halocollar.com

I am very disappointed with the performance of the collar I purchased. Halo collar website states that the collar is water resistant, but that description is extremely misleading. My dog was in the water for only 1–2 minutes, and the collar completely stopped working afterward. For a product that costs $600, I expected significantly more durability and reliability, especially when it comes to something as common as accidental water exposure. At the very least, the wording on your website should be corrected to set accurate expectations for customers. **Update: Contacted Halo collars and their representative told me that their collars are not water resistant and my collar will not be covered by any warranty.

In February 2023 we bought our first collar for $746 and have paid $10-20 a month ever since for the service. Yesterday, our EIGHTH replacement collar stopped working. There is no excuse for selling such a worthless product for such a ridiculous price. I am a disabled veteran and this collar is for my service dog. He has almost spent as much time without a working collar as he has with one. I’ve never experienced such a debacle and I’m submitting this review in hopes of saving others from the same experience. Update: It’s shameful that Halo responded to this review faster than my direct message on their website. What’s worse is I’ve had three different agents give me three different reference numbers to submit to warranty and guess what… NONE OF THEM WORK! I’ve had two years of warranty returns. So many that the company can’t even find the proper number to initiate a refund. This is a perfect example of what it’s like to deal with this organization every other month. You would think a company selling $750 dog collars with $240 per sear service fees, would have at least a basic level of customer service. If anyone has any questions or would like more details, I would be happy to provide them to you. Since the company obviously doesn’t care about its customers, we will take care of one another.

I am now on my 4th collar in 6 months. $550 for the collar plus $10 a month subscription. Thing has been broken more than it has been working. I feel bad for their customer service team as they are kind and try to help but nobody can tell me why this thing breaks constantly. I wanted to return but am not allowed at this point. If it stayed working, it would be a great device. When it breaks i have no fence at all and takes weeks to get the replacement. I would lie to speak to Cesar.

I love the Idea of this collar. But the slight vibration will not stop a dog from leaving the area. Plus the battery life stinks. There has to be another product that works better than this over priced paper weight.

If I could give you zero stars, I would. I bought a collar 4 yrs ago for my dog, unfortunately I was unable to use it for him. We recently got a new puppy and wanted to use the collar with her. The collar has never been used (brand new in the box). I attempted to activate it and it won’t work. Customer service is a joke and is willing to help for another $200+ dollars. Poor product, poor customer service. Overall very disappointed in all aspects of this company.

These are the worst piece of electronics ever assembled and sold in the United States. I have two dogs and purchased a collar for both of them. I just got a notification today that a malfunction has been detected and they are sending a new one. The only problem with that is it has happened 6 times since I bought these useless expensive paperweights. At this point I would love to speak to the CEO of Halo because I am extremely impressed with how he/she has been able to market and sell these useless products. Quite a masterful feat. After the third time they both went bad I called hoping to get a refund but they denied it and I guess they will just keep sending me replacements until my 1 year warranty expires.

Waste of money for dogs that typically stay outside. The battery life is terrible and has to be charged every 18-24 hours. You have to keep charging them.

I purchased 2 collars for my dogs. One day before I could return them to Amazon both collars had charging issues. After 10 days or so Halo agreed to replace the collars. It took me 2 weeks to get them. After about two more weeks one of the collars wouldn't fully charge. They had me diagnose for another 3 days then shut the collar off (with no protection) and said they would send another collar. That was 3 days ago and it still hasn't shipped. I was also told twice that I would be receiving a phone call from a manager to "Rectify thee Situation" All I got was the same canned email they had previously sent out. I have had major issues with 3 of the 4 collars they sent. At this very high price and the monthly subscription ($13 a month for 2 dogs) I would definitely consider another collar. When they work it's great but their customer service isn't honest or organized. When asking for ETAs, they can't give one. Very disappointing.