Halo CollarReviews of halocollar.com

Quinterrace helped me verify that the beacon I have and I'm trying to use to train my dog to be safe does not work. This has made training my dog on the collar impossible. He informed me that I could create manual feedback through my phone for my dog for training, which I did not know. However, this is disappointing from a product stand-point (not related to customer service). Why would I want to use manual feedback and how do I trust the boundaries if the beacon doesn't work?

This is a summary of my experiences with Halo for the last few years. Halo has unparalleled customer service. Love the option to chat with support virtually immediately when I have a question. The product itself is incredibly flexible on where we make a fence and how we set the stimulation settings. it also provides good detail on how your dog reacts to the fence, where the dog violated the fence and what severity of violation occurred. Did your dog just walk up to the boundary or did it blow through it is answered by the data. Way more reliable and trusted than any other fence that We've used which includes in-ground wired fence as well as wireless broadcast fences. They both had way too many false positives.

Handled my situation and got a replacement on its way. Excellent service!

I called Halo to cancel my 2 collars because when I went to sign up for my subscription it wouldn’t highlight the add to cart button. I tried everything I could think of and was doing it for almost 2 hours. Finally I found the number to call customer service and I got Darrel R. I told him my problem and he said would I like to keep the collars and have him troubleshoot the reason with me or just cancel? He actually gave me an option! I said troubleshoot. So we found out the reason in under a minute and I told him how long I had been trying and he apologized to me and I didn’t know why he did that he did nothing wrong but he fixed it and now I’m very happy and relieved I get to keep the collars and have a subscription. All thanks to Darrel R. I give this customer service experience. 5 star!

There was very little ( < 2 min) wait time to get into the "Dog Park" help center, and this was both times this morning when I had to jump on for help. Sierra was patient, funny and answered my questions completely. Thank you Sierra!

The collars themselves are nice with a user friendly app and for using them for over a year, they seem to be extremely accurate. What sets these collars apart though is the customer service I received when my dog ATE both of our very expensive collars. Tiffany S. talked me off a ledge when looking at the options for replacement collars for my two pups. She was sympathetic, straight forward, and most importantly informational.

Customer service is better than the product! Due to issues with GPS I have had to reach out on a couple of occasions. The customer service team- Jacqueline today/ is the reason I have not abandoned this product. Smart, kind, knowledgeable, and helpful!

The woman who helped me help had me try a number of different solutions to get the beacon working consistently. She was very helpful and didn't make me feel dumb that I couldn't get the beacon to work. She's sending me a new beacon.