Halo CollarReviews of halocollar.com

We are moving along well with beginning training and our Bernese Mountain dog, 2 years old, is responding well. The emergency level has a little inconsistency due to the thick blaze they have3, but we keep trying. We live on a mountain with lots of trees, but so far connection is "ok". The biggest thing is their motivation to have you spend money. You want better learning, join gold team, etc. Then we lost our indoor TRAINING beacon, and they use to sell them to replace. Around $20. But now they introduce the Zone Beacon for $40 and won't even sell, much less provide a replacement so our training can continue. They still provide the TRAINING beacon, so they still manf, but only get when buy the full new-collar packaging. Again, a little white space on the efforts of their customer centricity, especially since we pay for a monthly service and didn't buy the products that you buy and install and done. Jim

Post review update: Halo agreed to refund the collar, so I pleased with their response. Halo team: I visited the Dog Park numerous times for assistance. +++++++++++++ My experience is similar to that described by many others on this page. The GPS is unreliable and imprecise at my home location. The collar sends warning, boundary and emergency signals back-to-back when the collar is well within the boundary, yet at other times does not respond at all when the boundary is breached. The idea is great, but the product is unfortunately not ready for market and in suburban settings, such as mine, could put pets at great risk. The product was $700 and is completely unusable.

The collar does not hold a charge well. When my dog reaches the boundary perimeter (GPS fence), it has little effect on her. The area in which we live does not have the best wi-fi service and it Halo Collar would do best for their perspective customers to make this known. The better the wi-fi service in your area greatly impacts the effectiveness of the collar. Update: Our dog ventures beyond the boundaries set for the fence and was not impacted in any way for doing so. We live close to a highway and do not want to risk loss our dog by relying on something that doesn’t work. DO NOT SPEND YOUR MONEY ON THIS COLLAR! A lot of money for something that doesn’t live up to what is advertised.

It’s a great concept and works pretty well most of the time. However, boundary feedback can be a bit slow (delayed) and some days the GPS location is erroneous all day! Tech tips are available but it is time-consuming to calibrate and/reset the collar. Also, it doesn’t work too well in the rural areas where WiFi and cell phone coverage isn’t robust, and people in urban areas generally do not have properties large enough for it to work (given the boundary buffer and error margin). Also, it would be helpful to have a controller in addition to the ap so that friends/neighbors/kids who are occasionally caring for the pet can change settings.

First off, customer service is great... Once they make contact. Contacting Dog Park is a mixed bag. My issue however needed elevated to engineering and response was slow. We did finally find the root to our issues... The collars use AT&T for LTE which in our area has only 2 towers so triangulation is very poor. No amount of firmware updates or tweaking GPS signal will fix our issues. Now to issues. Purchased 3 collars 2 weeks ago for our beagles. When the collars receive signal, they work as designed. No questions there. Our fence is over 20 acres. Approximately 85% is on flat wide open field with house in center. The other 15% is wooded area with small valley. Since we're in winter months there is no leaf coverage. But our collars were causing issues folks at customer service were perplexed. Location drift to nearly 3 miles away. Suddenly moving location to emergency zone. Failure to update location for 12 hours at a time (despite showing 100% GPS signal). GPS/LTE outdated for over 30 minutes. And this was on all 3 collars so was able to rule out "a bad collar for exchange." One beagle was lost for over 2 hours because location never updated. One beagle scared to use collar because would be sitting in wide open field and start receiving emergency feedback. Another collar stuck at pin point for over 12 hours while showing full LTE and full GPS signal. We have used Tractive GPS for over 2 years since they were pups. It uses 3 different LTE services and have never had issue with location tracking. With pups getting older they want to roam further so now need to restrict them on our 20 acre lot. Reviewing AT&T coverage maps is of no assistance. These maps only show if coverage is available. What the maps don't show are triangulation. If you don't have 3 towers, location tracking is severely limited and inadvertent drift and inappropriate feedback are highly likely. Have 3 collars and one USB Beacon. It was agreed on last technical call with Dog Park, the collars simply won't work in our area. Have not yet started return procedure for all items since informed will not be responsible for the $25 return fee. Awaiting written confirmation all items will be fully refunded when initiate RMA without fee. Lesson learned: For anyone looking into investment of GPS fence, you really need to find out what your triangulation coverage looks like, not just LTE coverage. Use a cell tower locater app or website. If you have 3 AT&T towers nearby, Halo collars are for you. If you have 2 (like us), collars will work great or not at all. We have 3 Verizon towers nearby, so for GPS fence collar, we need to use competitor. To close, when the collars work, they work. When they don't work (which was our case all too often) it is a stressful issue.

Worked great, but the feedback was not strong enough for my lab. Sent it back and it’s been over a month now and still no refund. It’s been difficult

Not really a constant line that the dog can respect. Due to it being satellite it’s not like an electric fence. Additionally have zero success getting the beacon to work correctly with the collar inside of the house with any regularity so training was difficult. Also, need longer studs for collar as I have a long hair breed

In the past, I have had a lot less trouble having a replacement collar sent to me. The correspondence was lacking and it took over 2weeks to get a response once all the information was approved.