Halo CollarReviews of halocollar.com

Terrible customer service, good luck getting answers. The collar design is bulky and the app is not nearly as user friendly or beneficial as they say. I won’t be spending another dime with them. It’s amazing that they responded to this review before replying to my customer service email! Further proves they aren’t worth it.

Clearly read return policy!!! This is on me but to be fair, they could make the non-free return policy more apparent. The collar was way too bulky on my 20lb dog so I returned. I paid shipping and a return fee worth about $50. I wish I had been more vigilant of that.

Buyer beware! These collars have consistent system errors! The first collar burned my dogs neck which created anxiety and fear of the collar. Then the collars stopped working all together I have 2 large dogs and have replaced the collars 8 times and still system errors and not working!!! If the company is reading this please solve the problem with these collars for me - am I getting used ones? I can't understand how this could continue to be a problem and this company still be in business.

I usually keep 95% of my reviews positive because I believe highlighting great experiences is the best way to reward exceptional customer service. But this situation deserves to be documented. I was one of Halo’s original customers. In 2021, with almost no company history to rely on, I took a gamble and paid $1,000 for a dog collar. As a responsible Golden Retriever breeder, I wanted to lead by example and keep my dogs safe, so I jumped on the Halo train early. That purchase included a lifetime subscription with no additional charges. After buying it, I sent all my dogs to in‑boarding training and ended up using the collar only 1–2 times. Recently, my female had puppies and I kept one, so I pulled out my basically brand‑new collar. The software informed me it was no longer fully functional. Fine — I figured I’d just use the free collar upgrades included in my plan. Except the collar had “security issues” and wouldn’t work even with updates. When I logged in and contacted customer service, I learned that my lifetime subscription had been conveniently “sunset.” Not certain what lifetime means to Halo but okay. My collar would no longer work due to security update problems conviently blamed on Microsoft. Being the Enterpise Architect for the State of Minnesota you are blaming another company for closing a security bug that your device is succeptable to? Come on already!!!!! I was informed I could “fix” all my problems by subscribing to a new monthly plan for $13, since my lifetime plan was conveniently discontinued. Once subscribed, I could upgrade to their newest Gen 5 collar — four generations newer — for $179. Frustrating, but I accepted that I’d been hosed as an early adopter. I paid the $13, clicked the link to get my Gen 5 collar, and waited. **More surprises:** instead of a Gen 5, I can get a Gen 4 for $100. Thank you sir, may I have another whipping. I called again and asked if I could simply get the Gen 5 for $180 and consider it a $1,200 “ongoing education” — one I now get to pay for monthly, despite already having paid for a lifetime subscription on my Gen 1 for a cool $1000. The answer was no. I could get the Gen 4 now for $100, and later pay an additional $180 to upgrade to the Gen 5 if I wanted it to do that. A classic bait‑and‑switch maneuver I had been caught up in, hook line and sinker As a breeder, I’m part of several large communities of pet owners and dog lovers, and I’m frequently asked for product recommendations — including for collars exactly like this. I was looking forward to trying this out and giving honest genuine feedback to my clients and peer community. Even if Halo had the best product on the market (which I can’t even vouch for after investing $1,200), I can’t recommend them based on these ABSOLUTE SHADY BUSINESS PRACTICES. But be certain I will definitely be getting the word on the street of my experience to these same people. Where are the companies that value their original customers — the ones who took the risk early? I wasn’t expecting a free lunch. I went along with every hoop they asked me to jump through until the final straw broke this camel’s back.

Returned collar due to being defective or not functioning as advertised. Would constantly fail to connect to the app, would give my dog feedback when they weren’t near the perimeter. Shipped it back as they have a 90day money back guarantee. Except it’s not all your money. They kept $45 without a reason. I had the collar for 3 week… Do not buy expecting to get ALL of your money back as any other retailer.

The product I can not speak for, but when I called customer support with a few simple questions about the plan I was hung up on when I asked to speak for a supervisor all because I was not able to find my order number when she asked for it. I was told multiple times it is a security issue for them to give me info on their plane when i just purchased two collars and was fixing to buy a 2 year plan. I will be retuning the collars and going with another company. You would figure with spending almost $1,200 on two collars and fixing to spend more money on the two year plane they would be a little bit more op to answer a question regarding the plans.

We were so stupid buying halo collar 2-times our dogs ran right through the marked fence. We live near a very busy highway. We did everything the videos showed us to do, during the training period. We have had this for about 1 1/2 years and still no results. We paid 599 x2 1,200 bucks and also pay a monthly subscription fee on top that. Tracking the 2-dogs it does show the location but it very fuzzy (i have a new I phone, so that is not the problem!!) Halo is the problem!! DO NOT "DO NOT BUY THE HALO COLLAR" We almost lost 2-dogs because of halo they would have been KLLED if we did not go after them. Here is what halo said when I called them (sorry) (good luck trying to find their phone number no 800 number 214 area code. Halo the trust with your company is broken!!!!!!!!!

I have spent $600 for a halo collar in June of 2024. One year 3 months ago and got a random error on the app that side wifi chip malfunction call to replace collar. No explanation. No diagnostics nothing. Call to replace. Called to get answers and a rude employee told me it was not under warranty and I would need to buy a new one. What?! Buy a new one ?! Not fix it not give me answers but buy a new one ?! Why the **** would I do that?! so it could break again?! Scammy company. I’m convinced they malfunctioned the software on purpose for this exact reason