Halo CollarReviews of halocollar.com

I purchased my dog’s halo collar in May of 2024, and since then, I’ve had to request two replacements (prior to the one that I submitted tonight). One replacement was for GPS malfunction, and the 2nd one was that my dog’s collar just stopped charging. On both accounts, I had to talk with a couple of different people to even get a replacement collar, and all in all. It took between 2-4 weeks to receive a replacement for both collars. This is incredibly frustrating. When the collar works, it’s great, but when it doesn’t, it’s incredibly frustrating. $500 for a collar, and having it break about every couple of months is incredibly frustrating. On top of that, my husband I posted reviews on their website giving our honest feedback, and they removed our posts because it wasn’t in the best light of the company. Out dog’s collar just stopped charging tonight, and I had to submit another claim tonight. The earliest in which we can get an appointment to get them to approve the claim is 5 days from now. This will be our 3rd claim, and from speaking with their rep previously, the battery charging and gpa issue is common. In between our monthly subscription fee plus paying for the collar, Im wishing that we just got an invisible fence. I’m so frustrated, and really just want to help people understand the product that of which they’re buying. 3 collars returned in a little over one year span is unacceptable.

The collar was good initially and a good alternative to putting up a fence. There are definitely issues with false emergency alerts. Beyond concerning was that 5 months after purchase one of the rivets fell out. Thankfully, I was there, as my puppy immediately tried to eat it. When I contacted customer service, they said I could not exchange the collar and they sent me replacement rivets. How am I supposed to trust that the rivets will stay in place? I can never leave the collar on her unsupervised. At the very least I should've received a new strap. As soon as I am able, I will purchase a Spoton collar and hope that my dog is better cared for and protected. Very disappointed in Halo customer service and care. I didn't mind spending the money to keep my puppy SAFE and instead I bought a collar whose poor construction could've cost her life or emergency surgery.

I spent more time troubleshooting the collar and on the phone with customer service than I had the collar working! Connectivity issues and the collar not "syncing" with the app for DAYS. Regardless of the hard resets done almost daily. I should also mention we received THREE replacement collars from Halo and they did the same thing with the connectivity issues. This has happened to a friend of ours as well and they have switched to another system. We decided to do the same. It isn't worth the risk with the cost of the subscription and collars. The one positive I have is their customer service was helpful! It's a great concept if it worked.....

Haven't received my strap replacements yet! Talked with you on the 6th and now it's the 20th

The halo collar is a great theory and I was excited about its potential. However, they only seem to last about 10 days before I get a critical alert that there is a motion sensor issue. This product is great when it works. However, you cannot depend on it to work.

2 Stars because the idea is amazing, but our experience with Halo Collar has traumatized my dog. Her training was going extremely well, even knew where the fence boundary was and would not come close to the edge when called. But one day ,we were outside within the fence, she was sitting right in the center of the area and the collar started placing her outside the fence giving her the audio and static warning. Now when I pick up the collar she shakes and runs away. Your GPS needs alot of work!

Our halo collar disconnected and we weren’t able to reconnect it. We have tried multiple different routes to try and reconnect it but nothing has worked. We have talked to two different people associated with halo in customer service. They have been really polite and helpful but unfortunately we still haven’t been able to get it to connect.

I bought 2 of these collars and the tile to give direct feedback. First off the collars barely last a day, if you try to use you’re phone to give the dog a whistle or beep while walking them it tries to use Bluetooth while they are close and when they start to get further away it tries to switch to WiFi and by that time they are gone. Bought the tile to try instead of the phone and I can give them a whistle but it is extremely quiet even turned the whole way up and not able to send alert with tile without switching setup on phone. As a fence they work ok but that is all. Extremely dissatisfied and I have called customer support and tried the updates and buying extra bits and pieces with no change in results. Now I’m out of my 90 days and I have 2 collars that are little more then an extremely complicated invisible fence that only works half the time and needs constantly charged.