Halo CollarReviews of halocollar.com

WILDLY inaccurate boundary cues. Do not get if you have a narrow yard, trees, bushes, have an existing/partial fence line, or a home near a road/boundary. Essentially only made to be used in a large open field if you want accurate cues. My dogs were in the middle of our yard (within boundaries) getting warning cues. We’re on over half an acre! $600 collar doesn’t even come with a charging block. No warranty past 90 days unless you want to pay an additional subscription fee per collar (on top of the mandatory one) for replacements, and you still have to pay hundreds to replace if it breaks. You also have to pay $25 fee per collar to return within the 90 days. I was so excited for these but was immediately let down by the poor quality. I at least was approved for a refund and it was easy to get ahold of customer service. I just wouldn’t recommend this product.

I purchased 2 Halo 4 collars and 2 years worth of service. The collars held a maximum of 12-16 hours - far less than advertised. They also failed to track. They frequently lost connection even though I could walk to the same location with my phone and have tracking. I reached out to customer support but their messenger has the send button covered by their logo making it impossible to communicate. Their scheduled support calls were booked weeks out. Instead i put in for a return and stated my issues. No ever reached out. I purchased 2 Halo 5 collars to replace then hoping for a better product. Within a month one collar was laying on the ground. My dog was unprotected and untrackable. The rivets had fallen out. Halo mailed me 2 new rivets with no instructions in text or photo. A rep on the phone told me to “add a drop of glue.” So I repaired the brand new $500 collar myself. The other collar is now missing a rivet. My refund finally came and they held $74 from me. They charged me $25 for each and witheld the shipping. So I now paid for shipping twice for 1 shipping label. They called this a “restocking fee” which means they either lied or they restocked the faulty Halo 4 collars for resale. I asked this be escalated to a manager and was told I would hear back within 24 hours. That was over 48 hours ago. Their help messenger is still not working correctly. So the Halo 4 didnt work ad advertised. I was charged $74 for their return despite also buying the Halo 5. The Halo 5 collars are 6 weeks ild and literally falling apart. And customer service is abysmal. There is nothing redeemable here.

We have been using the Halo collar for 2 years. At first, it seemed like a great product, it functioned as it should. Just after the 1 year warranty was expired, suddenly the collar had a "critical error" requiring replacement. We reluctantly purchased another one only to have the same thing happen 1 year later. Again "critical error" requiring replacement. The problem is with the battery level, and they shut down the functionality of the collar. It still charges and turns on, why shut it down? Why not send a new battery? Why do I have to purchase a whole new collar for $500? On top of this I have been reaching out to customer service via email, and have not gotten a response to multiple inquiries over a 2 week period. Please save yourself the headache of dealing with this company and look elsewhere for a similar product.

I cannot un-recommend this company enough. I purchased a Halo Collar for a total of $588.88, plus the additional $14.99 monthly subscription. At checkout, delivery was advertised as 2–4 business days. According to FedEx, business days even include weekends. Then the delivery date changed to May 8th — already 7 days after the original shipping date. On May 3rd, the package arrived in the next town over from me. Since then? It has sat there. Completely unmoved. Today is May 11th, and this package has now been sitting in Aurora, Colorado for 8 straight days. On May 9th, I attempted to contact Halo support, which honestly deserves its own review. Their phone system disconnected automatically, the chat feature repeatedly redirected me to invalid links, and the “Dog Park” support in the app was also broken. After HOURS of trying, I finally reached a live person using a completely different number I found through ChatGPT. That agent told me Halo would not do anything unless FedEx stopped updating the tracking for 3 full days. Never mind the fact that the package clearly hasn’t physically moved in over a week — because FedEx keeps posting meaningless “updates,” Halo considers that acceptable. I was told to “call back Monday.” So today, Monday, I tried again. Same issues. Broken support systems, disconnected calls, endless limbo. Then I spent over an hour on hold with FedEx, only to be told THEY can’t do anything either because Halo, as the shipper, has to file the claim. When I explained Halo refuses to file one until tracking stops updating for 3 days, FedEx basically shrugged and said there’s nothing they can do. And THEN I find out Halo shipped a nearly $600 collar using FedEx Economy Ground — with NO insurance and essentially no meaningful FedEx support attached to it. I’m sorry… what? You are charging SIX HUNDRED DOLLARS for a DOG COLLAR and chose the absolute cheapest shipping option possible to save what… maybe $20? That decision alone tells me everything I need to know about this company.

The collar did not fit our needs so I returned it. FedEx confirmed proof of delivery to the halo warehouse in Tx April 1st. I shared a copy of this confirmation with the company via email on April 3rd - no response. I called on April 6th and they told me the refund should be issued by April 10th which never happened. I sent additional emails inquiring but they went unanswered. My experience connecting with customer service has been delayed and challenging. The customer support representatives that I have talked to on the phone have been friendly, but ultimately no one has answered my question of why my refund hasn’t been issued yet. My last communication with the company was yesterday, they said they are still “looking into it.” ITS NOW APRIL 18th AND THEY HAVE NOT ISSUED MY REFUND despite the product being retuned since April 1st. Hoping this review gets someone’s attention so they send me money back.

We purchased the Halo Collar 5 on October 29, 2025. We reviewed our options and while it was costly decided to purchase this one. It worked excellent for our dog until it didn't. We loved knowing he was safe to explore our acreage. Our dog was very good to it - never pawed at it or bothered it in any way. One day while he was wearing it we found the panel that holds the prongs in the yard. I contacted support expecting great service as promised on their website and all of their advertising. They will not cover it as they have deemed it physical damage from normal use. We have used this collar for about 6 months. This is definitely not what I considered normal use. Also the responses from the support team have been slow, which is frustrating when we've relied on this to keep our dog safe. Unfortunately we are very disappointed in the service we have received. Given our experience I can no longer recommend this product and service that we previously thought to be great.

Unpacking the collar was a frustrating experience! I immediately realized the collars do NOT include a power block for charging! The company ASSUMES customers have power packs compatible, so to "save on packaging," they don't include them. Apparently you can purchase them online, which of course ADDS additional packaging and expense to the $500+ already spent! Since apparently I am the only person in the year 2026 without a drawer full of charging blocks with the recommended 20-25 watts, I went to the "accessories" webpage, where I did NOT find any power blocks available. I have not even put the collars on my dogs yet, and I'm already regretting my purchase! I should NOT have to make trips to the local retailers to purchase additional, required parts to make these collars work!

Could not be more disatified with my halo experience. After just 4 months of having the halo 5 collar I started having batter life issues. I contacted the customer service team and they ran a on the collar and found that the battery was dying much faster than it should and that I can get a replacement but would have to go 5 days with out a collar for my dog. I made a very reasonable request of being able to keep my dogs collar active while I wait for a replacement to arrive. I did not pay around $2k including subscription to have these collars to have issues with in 4 months. Being told that they can not keep it active for "safety reasons" is a load of crap, not even management would work with me on making sure my dog is truly safe. So you guys would rather let my dog continue having issues or go with out a collar for a week while I wait for a new one to come?!?! How is either of those options "safer" for my dog?! On top of that the gps accuracy is complete garbage and is constantly setting off the collars when they are still in the border. And also the allen head screws and the tips are constantly coming loose. One of the allen head screws is lost forever now. I could not regret buying these cheap quality collars more, and of course I'm out side of the return window otherwise I would return it and go with a different brand.