Halo CollarReviews of halocollar.com

Beware: 1) Complex to configure and use. 2) Refunds are extremely lengthy to receive, I've not received mine yet. Complicated to configure. I had to return mine for a replacement/warrantee issue. Then I ended up returning the replacement since I did not have the time to fiddle with getting this configured. The return process was horrible. I received my return label on 5/30/22 and then received the approved email for refund on 6/20/22. Then was told 2 pay cycles to process the refund. It take Visa/MC 7 days to process a refund, it is now 8/24/22, and I have still not received my refund. They are not serious about refunds. My response to Halo's response: Thank you for your response, I am confident you'll figure this out. I recommend updating your policies and training to be something like "7-10 business days once approved", and then click the refund button once you make the decision to refund.

Just as bad as they say. Good luck getting ahold of anyone. It has been 2 weeks with no communication, no ship date and no order confirmation. I waited on hold only to be told this was a high volume time, good-bye. Hang up. Seriously??? This company is SO HARD to get in contact with, that just comes off as scammy. You will not get ANY support or maybe not even your product so STAY FAR AWAY!!!

I have three collars for my dogs. Two are actively used on a daily basis. The GPS registers my dogs outside of the safe zone almost daily. I have had to run outside and take them off of my dogs twice now. I have been personally been shocked trying to save them. The system is extremely expensive I would assume that with the cost there would have been more testing with the accuracy of the system. The product is broken and over priced. Until the system is fixed I will 100% not recommend to anybody. Even after multiple calibrations the collars don't register close to location. Will be pursuing refund.

UPDATE 6-30-22: Halo has forced me to pay for the restocking fee, despite a defective collar. Just be warned that this is a company - and a product - you should avoid. Just contacted Halo for a return. This collar is accurate only 75% of the time which means my dog is safe only 75% of the time. I have watched this collar indicate the dog is across the road when she is standing on my porch. This morning, after a full charge, the collar shocked/warned my dog 17 times as she cowered against the side of the house. 17 times. She is traumatized and I don't know how I will undo what has been done. I called for a return and was told I would have to pay the restocking fee, no discussion. For a product that is defective, I have to pay??? Shame on you, Halo. I have screenshots of the corrections in the event Halo says it never happened.

Terrible experience. I should have read reviews prior to purchasing. I've been attempting to reach the company via email and phone for over a week to request a return good authorization. They don't answer the phone and will not respond to emails. This place is not a place to give your money to and to boot the product is complete junk! Cesar Milan should be ashamed to be affiliated with this company

Was excited to get this to train our Belgium Mal that can jump out of the yard. When we received the collar, we went through the overly long training information in the app and began to attempt to train with the provided beacon. The beacon or the collar gave highly variable response in both distance and direction. Was dealing with customer service and they promptly replied with an email to start the replacement process, but then actual replacement took several weeks. Meanwhile we are still paying the required service fee... Replacement collar arrive with same issues, they didn't want to replace the beacon. I have started training to the GPS fence ignoring the beacon as there is no way to train with a dog with highly inconsistent feedback. I have trained several dogs to e-collar fence with buried wire and it was fast and simple as the wire gave consistent boarders, the GPS in the collar tends to vary as much as 40 feet. The idea is great, it just doesn't function as promised regardless of the very high price. Haven't attempted a return yet, I fear it will be an issue.

Stay far away from this product. Absolutely not worth the high price. We’re currently on our third. First two simply died, the first after a few months and the second after a few weeks. They will not accept a return, only exchange, after 60 days from initial purchase. Customer service is very slow to respond. Each process with them literally takes weeks and is painful. They screen out low reviews on their website. Get a Tractive instead.

Awful customer service. I realized as soon as I ordered it my mailing address was incorrect. I emailed (there is no way to call) immediately to correct the address only to get an email back 3 days later saying there is nothing they can do because it's already shipped!