Halo CollarReviews of halocollar.com

Just really bad customer service. Your policy that says the warranty go back to the original purchase should be illegal. Our original collars failed, your company sent us new ones and when those failed, we could not return them for a full refund, as we requested because the return policy says it goes back to the original order. How does that make any sense.

Not working as well as had hoped. Pet continues to go outside boundaries

LTE COLLAR WORKED FOR 1 YEAR NOW ONLY BLUETOOTH IS WORKING

usb charging port doesn't stay in, should be a standardized cord. actual gps functonality is spotty.

Original call was fine but I’m still waiting for return authorization. Not sure why it’s taking so long.

We live on 2 acres in a wide open rural setting. There is only 1 tree on our entire property that is 15 feet tall so there are virtually zero obstructions. Our dogs randomly get shocked when they are standing in the middle of their fence on a regular basis, I believe they are more confused now……….

This gps collar was not accurate at all and I was told several times by their support team that there was nothing wrong with the collar. I spent weeks trying to work with them to resolve the issue and all they said was the collar needed to be used more to improve accuracy and a 7-10 foot margin of error was appropriate and expected for the collar. The collar also would send warnings when it was well within the boundary, or it would not send any warnings as it crossed the boundary and I could not train my dog on it because of how inconsistent it was. After three weeks of being told a product that sells for over $1000 should only work right after continued use I finally returned the collar. They only gave me a partial refund and are saying they deducted money for the box being opened and that it’s their policy. I did purchase the SpotOn gps collar and it has worked perfectly since day one.

I will try to keep this simple, and clean. $1599 for the collars, Multiple times on the phone with tech support, ( IF YOU CAN GET THEM.) Something about COVID, which is OVER, and short staff, ALL OF WHICH IS NOT MY PROBLEM. Collars are shocking my dogs in my FREAKING HOUSE. I called halo to get this fixed when they told me they would replace the collar. 2 months later, they said they were waiting on me to provide proof of purchase. NOW I'M NOT SURE, BUT DID'NT THEY SEND ME THE COLLARS, AND DON'T THEY HAVE THE COLLARS REGISTERED TO MY ACCOUNT. For pete sake, they know when and where my dog poops, yet they want all this information. I sent them what I had, which was incomplete , and just delayed the process even longer. I took pictures of the collar, the boxes they came in, and the size of my pants, and my birth place. Now they know more about me than my wife. Finally go new colars...;....Yeah...... Not so fast. The collars are not programed. I get it, so what did I do, I programed the new collars. Now the collars say " Congratulation, your collars are now online.' Well that's great , but they are shocking my dogs in the house, and on my app, they are showing my dogs out in the middle of the road. Now I know that is not true, because my dog is sitting in my lap shaking like they just killed the neighbors cat. I did not sign up for this, nor do I have an endless amount of time to invest in tech support. Oh yeah, I forgot to tell you. If you get through to their support, or " Dog park", they will tell you that someone will get back to you in 3 or 4 days. Sorry, I can't shock my dogs for 3 or 4 days till someone thinks to call me back. THINK TWICE BEFORE YOU BUY. THIS IS NOT A WAM BAM AND IT WILL WORK TILL THE COWS COME HOME. Hopes this helps, I wish I had never done it, I think the concept is great, Halo, IN MY OPNION, is not the right choice.