Halo CollarReviews of halocollar.com

Ordered the collar that should have fit our dog based off of Halo's measurement guidelines. Got the collar mid October and it didn't fit which I now believe was a ploy to waste time for the return period. By the time the collar fit it was almost 2 months later, we started our subscription and attempted to use the collar (can't use the collar without the subscription so we clearly weren't using the collar until the day we signed up for the subscription plan). The GPS is not accurate, not even close. Our dog has been "corrected" while in our house and in our backyard. The collar will show our dog 2 houses over, in the neighbors yard when he is in our backyard. I called again on 1/14 for a refund, management was not there since it was a weekend, but the collar was vibrating while on our countertop as if it was out of the boundaries and get this, we didn't even have an active fence for it to do that. We have been in contact several times with customer service for troubleshooting and nothing has worked. I requested a refund on 1/12/2023 and 1/13 and 1/14 being as though they sent us a faulty collar to begin with, there is no way that I am interested in traumatizing my dog further with a replacement nor do i even trust this collar. Still waiting to hear from management about my refund. I am more than ready to send this collar back and recoup my money since we now need that money to secure our dog another way.

This product is junk. It shocks my dogs even when they are yards from the fence line. I spent 2K on this crap. And they also charge monthly for an app.

I thought I was buying a a feedback collar that can easily make a digital fence on your phone — But instead this is a full training class. You have to complete 12 in-depth lessons to teach your dog how to use it. And, of course, I appreciate proper training and patience, but this app is cumbersome and counter-intuitive. My $700 investment has been sitting on my counter for literally 13 months. I have tried to use the app many times and have been frustrated each time. It is hard to navigate and it is a great journey every time I want to access my “pet card.” Like where is it? I even asked my husband to help with navigating it since it’s so not-user-friendly, and he was like, “oh, yeah, that’s all a lot…hmmm, I don’t want to invest the hours to figure that out, let’s buy a simple one at the store.” And I was like “right!” I am disappointed in this product and will be using another route to train my dog.

Their customer service is non-existent. We have been waiting for weeks for them to address an issue with one of our collars, and it's not even the first time this has happened. We've had issues with charging collars, and we have issues with connectivity between the collar and the app. We have waited for WEEKS, while paying for the service, for them to address the issue. Now we can't even get them to respond. It's a very expensive collar considering you're throwing your money away because they refuse to address problems with their product. What a joke.

The collar will not stay charged longer than a few hours and the cellular and bluetooth functionality is not reliable when you have topography that isn’t flat. Returned original collar and received a new collar after Software update, and it didn’t work either. Still suffering through your service nightmare to get a refund. Definitely will not recommend Halo to anyone.

I got approved for a warranty replacement. I mailed my old collar off and it got delivered to Halo. It’s been over a week and haven’t heard anything or received my replacement even though I was told it would ship once I put my old one in the mail. I just get these survey emails like I just bought a new one.

We enjoyed it while it worked but almost every day it would show my dog outside of his fence and buzz him uncontrollably.

I submitted a warranty claim 7 days ago via their website and I have had no response. So no response and no working dog collar, that’s zero stars to me. If the collar were to power up and work properly I assume this would be a positive review.