Halo CollarReviews of halocollar.com

I purchased my first halo collar and had connection issues that support couldn't remedy. I then purchased a second "upgraded" version of the collar after having been advised that the newer collar would resolve my issues. Unfortunately, that was not true. I then purchased and installed an outdoor wi-fi extender with the understanding that doing so would resolve my issue only to find out that the collar did not work on the only cellular network available in my area. The website did not indicate anywhere that the functionality was based on a cellular network rather than satellite GPS. I also paid monthly subscription fees in order to continue trying to troubleshoot and and make the collar work. Halo has now come out with their 3rd version of the collar which they indicate will work in remote areas, however they want me to pay an additional $300 per collar with a $25 restocking fee if the collars don't work. This is just really crappy business practices and poor customer service. After spending over $2000 with their company to not have a working product and request even more is ridiculous. In addition to the cost of the collars, the monthly fees, and wi-fi network upgrades, I've also paid a professional dog trainer to learn how to use the collars so they could provide training. The professional has also not been able to get the collars to work properly. Of course, no refund is forthcoming because of the length of time I've had the collars which I only kept attemping to get functioning based on thier customer support, which threw me out of the allowable refund window. Shame on them! Desired settlement: I would like three outcomes. 1) Discontinue advertising that the collar is GPS if they don't use satellites rather than cell towers with limited connectivity. 2) Refund the purchase price of my two non-functional collars. 3) Refund the monthly service charges for thier non-working collar subscriptions.

They tell you 20 hours of battery life but it gets 6 hours. They pretend their GPS is state-of-art but the collar is constantly saying "fence feedback paused - resumes when GPS improves." This collar isn't worth $100 let alone $700.

We have halo collars for both of our dogs - we live in a rural mountainous area and the halos have been key for their safety and our peace of mind! Our first collar's warranty expired and shortly after, the collar stopped working. There was no damage to it - our dog hasn't worn it swimming, it hasn't been chewed on, and is showing no signs of wear other than cosmetically. I called Halo support and was told my only option was to buy a replacement collar for between $400 and $500 dollars. Having already spent $1400 (2 $700 collars) and a monthly subscription fee, being offered a $200 "discount" on a product that should still be working in the first place is completely unacceptable. We have absolutely loved our Halo collars but are super disappointed in the longevity of the product. I do not recommend this company or this product at all.

The collars worked decent at first, then one of my original collars wasn’t working that great so we opted to upgrade for an additional $130 to see if it was better. When you upgrade a collar they say keep the old one but return the collar strap/accessories so we did, they proceed to deactivate the old one making it useless. A month after trying to upgraded one along with the original our dogs were still escaping the yard and had got used to the feedback, so I proceeded to return the collars. Fast forward to now and I only received my money for the first collar around $500 and the upgraded collar amount of $130 not the original purchase price. Had they informed me I would not be getting a full refund I would have never returned the collar. So now I have no collars and I’m out $500+ and the cost of the monthly subscription. The collars do not work well at all on a medium size to large size dog. Biggest mistake I made was buying these collars!!!

Collar broke a few months after getting it, no one ever responded, never sent a return request called 3 times at least

This product is worthless. No documentation is provided, and the only way to figure it out is to watch an endless series of absolutely horrible videos. These videos are INCREDIBLY slow and tedious, to the pint of being unwatchable. They take 15 minutes to give you information that could be delivered in 20 seconds - or better yet, on half a page of text. It's as if they are targeting 3-year-olds with this junk, not adult humans whose time has value. Everyone in my family gave up after the first few attempts at sitting through this nonsense, and now we have 2 very expensive collars that turned out to be a complete waste of money.

Neighbor tried on his dog and listed all types of problems similar to other 1 star reviews. Gave it to me to try with my dog. Inaccuracies galore leading to false alarms and confusing the dog. Not even worth $50

I am writing as this product is absolute garbage. I can’t believe that I spent $700 on something I can’t even return now. The app doesn’t respond despite it being up to date, the collar barely alerts my dog when she’s near the danger zone and the GPS isn’t accurate enough. My dog was shocked when she was standing just feet from the front door despite the fence being very far away. In addition she goes over the fence and the collar does nothing sometimes. It’s confusing her more than anything. I demand my money back on this collar. It’s barely used. This thing is garbage. Total garbage. I’m livid. I think the marketing on this is misleading and the positive reviews are absolutely fake.