Halo CollarReviews of halocollar.com

Response from Halo CollarOct 16, 2023

I'm sorry to hear about your experience with the Halo dog collar order. It's important to us that our customers receive prompt service, and I apologize for any inconvenience you've faced. As of today, our standard shipping times are estimated to be around 5-7 business days. However, I understand your concern about not receiving a shipping confirmation email. To get more specific information about your order, I recommend reaching out to our support team. You can contact them through the Halo app by following these steps: Open the Halo app. Tap on "Settings." Select "Halo Dog Park." Tap on "Halo Support." Click "Join Session." Alternatively, you can also reach us by phone at (+1 214-712-2270) during our business hours: Monday to Friday: 9:00 am - 5:00 pm EST Saturday and Sunday: 10:00 am - 4:00 pm EST Our support team will be more than happy to assist you and provide any necessary information about your order's status.

Response from Halo CollarOct 13, 2023

I want to start by acknowledging your frustration and the challenges you've faced with our Halo Collar system. It's clear that you care deeply about the safety and well-being of your dogs, and I'm truly sorry for the difficulties you've encountered. We understand that the constant troubleshooting and replacement process have become a significant inconvenience. We genuinely appreciate your patience and feedback as we work to improve our system. One possible solution to address unwanted feedback within your house is to take your indoor beacon that came with your dog's Halo and place it inside the house. Here's how to set it up: In the Halo app, navigate to Settings -> My Beacons -> Your Beacon. Change the Level to 15. Change the Function to "Ignore Fences." Change Event Notifications to Off/Gray. This adjustment may help alleviate some of the issues you've been experiencing indoors. I want to assure you that we take your concerns seriously, and we are committed to making your experience smoother and more reliable. We will continue to work diligently to enhance the functionality and performance of our collars. If there's anything else we can do to assist you or if you have further feedback, please don't hesitate to reach out. Your satisfaction and the safety of your dogs remain our top priorities.

Response from Halo CollarOct 6, 2023

We're genuinely sorry to hear about your experience with our support team and the difficulties you've faced with your Halo Collars. We understand how frustrating it must be, especially when you're concerned about the safety of your pets. Our support volume has been high recently due to the excitement surrounding the launch of the Halo 3, and we apologize for the delays you've experienced. We're committed to improving our response times and ensuring that all our customers receive the support they need. Regarding the issues you've mentioned with homes close by and trees, we understand that these factors can affect GPS performance. However, our app offers tools that allow you to adjust the GPS settings to ensure that the collar remains in High GPS mode even in challenging environments like under trees. It's worth noting that structures can indeed block satellite signals across the board, but the collar will always communicate with the satellites it has the best view of at any given time. We're dedicated to helping you make the most out of your Halo Collars. Please feel free to reach out to us directly at +1 214-712-2270 so we can assist you in resolving these issues.

Response from Halo CollarOct 4, 2023

We're genuinely saddened to hear about what you've experienced with your Halo. Your satisfaction is our top priority, and we take your feedback seriously. We'd love to learn more about the specific issues you're encountering with the GPS functionality. GPS performance can be influenced by a variety of factors, including firmware updates, hard resets, or if the collar's battery has been depleted for an extended period. This can clear out stored GPS data. To improve GPS accuracy, it's crucial to ensure that the collar is properly fitted on your dog, with the speaker positioned underneath the right ear. The collar may also need some time outdoors to reinitialize its GPS data. You can expedite this process manually by holding the collar by the buckle, with the speaker facing up, and gently bouncing it to help gather the necessary data. We're also disappointed to hear about your experience at our Dog Park. We want to ensure that all troubleshooting steps are completed to your satisfaction. It might be worth looking into adjusting the GPS signal level settings on your collar to maintain a high GPS signal while outdoors. If you need further assistance with these steps or any other concerns, please don't hesitate to reach out to us. You're welcome to revisit our Dog Park to tackle these troubleshooting steps for a hands-on experience, or you can email us at [email protected]. We're committed to helping you every step of the way and making things right. Thank you for bringing these issues to our attention, and we look forward to resolving them to your satisfaction.

Response from Halo CollarSep 29, 2023

We apologize for the inconvenience and frustration you've experienced with your Halo Collar. We understand how important it is to have a reliable system for your dog's safety. We're aware that you've already attempted wired firmware updates with the help of our representative, and we regret that those attempts were unsuccessful. We're glad to hear that you've found a solution with the representative, and we're committed to ensuring that your collar meets your needs. Please don't hesitate to reach out to us if you need any further assistance with the set-up process or ensuring it functions as expected. Our team is here to provide you with the support you need to make the most of your Halo Collar system. Thank you for bringing this to our attention. We look forward to resolving any remaining issues and ensuring that your dog is safe and secure.

Response from Halo CollarSep 29, 2023

We are truly sorry to hear about the issues you've been experiencing with your Halo Collar system. The safety of your dog is our utmost priority. To improve GPS accuracy while your dog is outside, please ensure that the collar is set to High GPS mode. You can find the steps to adjust this setting in our "How to Adjust My Collar's GPS Signal Level Settings" article. Additionally, we recommend hand-testing the collar to ensure that the fences are working as they should. You can find detailed instructions on how to do this in our "How to Test the Collar's Accuracy by Hand" article. We understand that you've been in contact with our support team and are committed to resolving this situation promptly. To further discuss your concerns and explore the best course of action, we invite you to speak with a live member of our Customer Support Team in our virtual Halo Dog Park. You can access this support channel at www.halocollar.com/dogpark or through the Halo App under Settings > Live Support. Thank you for bringing these issues to our attention. We are committed to ensuring that your dog is safe and secure, and we look forward to resolving this matter to your satisfaction.

Response from Halo CollarSep 26, 2023

We are very sorry to hear about the difficulties you've been experiencing with your Halo Collar. I understand how concerning it must be for you and your dog, especially when you've followed the setup instructions carefully. Your dog's well-being is our top priority, and I apologize for the inconvenience and stress this has caused both of you. I would like to provide you with some troubleshooting steps that I know will improve this for you! If you're experiencing issues with the collar drifting outside of the boundary, please try the following steps: Go Outdoors: Take the collar outside to allow it to gather satellite data. The Halo Collar performs best while in motion and outdoors. Open Sky: Find the most open view to the sky with a full 360-degree view. Hold the Collar: Hold the collar by its buckle, ensuring the speaker faces upwards. Gentle Bounce: As you walk, gently bounce the collar. Unwanted Feedback Solutions Indoor Feedback: If you're experiencing feedback inside buildings, we recommend using the indoor beacon and setting it to "Ignore Fences" mode. Outdoor Feedback: For feedback issues occurring outdoors within the safe zone, set the outdoor beacon to "Ignore Fences" mode and position it away from the fence boundary. Rebuilding Positive Association To help your dog become more comfortable with the collar, you can introduce it to them with a treat. Let your dog wear the collar around the house with the fences turned off. This will help rebuild a positive association with the collar. If you continue to experience issues, please visit our Dog Park at www.halocollar.com/dogpark. We're committed to improving your experience and would like to resolve this as soon as possible.

Response from Halo CollarSep 20, 2023

We are disheartened to hear of your experience thus far. Your feedback means a lot to us, and we take your concerns seriously. We understand that you've had ongoing issues with the collars and have been in contact with our support team. To improve the collar's GPS accuracy, it may be beneficial to allow the collar more time outdoors to gather ephemeris data. For optimal results, stand at least 20 feet away from your house, hold the collar by the strap with the speaker facing up, and lightly bounce it. This procedure is particularly important after any firmware update, hard reset, or if the collar's battery has been depleted for an extended period. Additionally, consider placing a beacon inside your house and setting it to "ignore fences" within the beacon settings, which could help prevent the issues you've experienced from happening again. We would like to learn more about the specific issues you're facing so we can address them promptly and effectively. Please visit our virtual Halo Dog Park to speak with a live member of our Customer Support Team about your warranty and how to best move forward. Go to www.halocollar.com/dogpark, or join from the Halo App under Settings > Live Support. We are committed to resolving this situation to your satisfaction and ensuring that your dogs can feel safe and secure in their home once again. Thank you for bringing this to our attention, and we look forward to speaking with you soon to rectify these issues.