Halo CollarReviews of halocollar.com

Had not received link yet to complete replacement

It’s to hard to understand. Beacons?? I need to spend moreMONEY? What are these for? Do I need them? I just want to walk off an area my dog is allowed to go.???

I absolutely love this collar. It has given me such peace of mind. When my dog reaches the virtual fence and gets an alert, she immediately stops and turns around. We live on 80 acres and I'm able to keep her where it's safe with the virtual fences. However, the customer service is lacking, to put it nicely. Over a week ago, while charging the collar (which must be done daily) malfunctions showed up in the diagnostic results. I received a notification on my app that the collar cannot be troubleshooted and will need to be replaced, all I needed to do was confirm my ship to address. Two more days passed and I heard nothing. I had received a shipping notification when I first ordered so I figured I might get one for the replacement. I reached out to support via email after several failed attempts to join the dog park. I asked when I would receive the replacement and explained this collar keeps my dog away from a busy road. I spent weeks training her and now that she has gotten used to it, it's not useable. After 24 hours (expect this also every time you email support, the quickest response I received was 6 hours) I received a response saying it would be 7-10 days on warranty issues. They are perfectly fine with letting you wait, they seemed to not be concerned my dog is without a collar for 9 days at this point, with no end in sight. They did not offer to expedite, credit my account for the subscription that I pay for but cannot use, nothing. I then asked if I could get a discount on a second collar since I need to have one for backup in case this happens again. I do not want my dog going this long without a collar. I was told there were no promotions at this time. So, I paid $600 for the collar, $9.99 for a subscription that I can't use because the collar malfunctioned, nothing that I or my dog did. I ended up buying another collar this morning, at full price, having to pay installments because it's so expensive, so that I can get a collar shipped to me ASAP because I do not want my dog going to the road and risking getting hit, all because I have no clue when they will ship the replacement. I'm not normally a review writer and certainly don't want to bash the product. The product I would give 4 stars to. I am so very pleased with the performance of the collar. I wish the battery lasted longer and the GPS was a bit more accurate. Because of having to charge it daily and the chance of it malfunctioning, I would absolutely recommend buying 2 at once, as expensive as it is. At least they will give you $25 off if you buy them together. It's just not worth getting your dog used to the collar and then having to be without one for an extended amount of time with no idea when the replacement will ship out. Love the collar, not impressed with the company for their lack of help or concern. I hope this helps anyone considering this collar.

Update: Customer service on my order was no help. However, a different area of customer service reached out from this review and made it right. My experience wasn't great, but as technology advances I may try them in the future. If you are more so looking for this in a stationary place (like a farm) it would probably be great for you. Original: Terrible experience from the beginning. The collars took three weeks to arrive from Taiwan despite giving an estimate delivery of much sooner. The app is very delayed. My dogs would get through the warning and main fence line and it would be 5-45 seconds before my app would alert or my dog would get an alert on the collar. I tried them for the 90 days in multiple places with full service and could never get a solid response. When I returned them the company ripped me off. I knew about the withholding of shipping (20$) and return shipping + handling (25$) but they still kept an additional $35 from me. This seems like a total rip off company advertising a product that doesn’t work as advertised and nickel and dimming you at every opportunity. There’s still a $24+ a month app fee btw. Their app is one of the most unfriendly user experiences and to get 1:1 support I had to book an apt two weeks out that they canceled the morning of due to “unforeseeable circumstances”

Update on 1-16. No the review reply said they would be in touch with me two days ago. No one has been. Well, they said they would escalate it. December 27. I placed my order. By yesterday, January 15, I still have not received it. I have lost my dog 4 times now because of their horrible service. I wonder if there is a product out now that is exactly the same or better. I will bet anything. Any other company will have better service than this one. The product is probably good. The first collar sent to me, could not connect to the cellular services around me. And I lost my dog the first night that we had him. Thankfully, he returned home in the morning, though he had only been here for two hours. The second collar they sent me had a battery issue and had to be returned. Their service is deplorable. Today is January 14, I ordered another collar for the second dog on December 27. And it has still not been shipped. Even though I have paid for that shipping When I first called their live dog park person for help with that cellular issue before we knew that was the problem, she said sorry I don’t know what’s wrong. I can just give you a refund. How ridiculous! Fortunately, I made her escalate the ticket and got into a true tech-support Department. Halo had better watch out. Someone is going to come up with the same product with just a little bit better and have way better service and this company will be suffering.

The device itself works really well. Does what it’s supposed to do. No complaints about that. Keeps my dog contained on my 20 acres. However, the collar itself is garbage. It won’t stay tight around my dogs neck. It eventually got loose enough to fall off and he got out in the road. The collar loosing is a known issue and you can find a lot of reviews supporting this. When I called Hallo and asked about a replacement collar, I was told I had to purchase a new one. For the price of these devices, and a known issue, the company should stand behind their product and warranty the collar. They should also fix the issue. If I purchase a replacement it will do the same thing. I now have a very expensive paper weight. Buyer beware!!!!!!! UPDATE: Halo contacted me an made things right.

The actual product itself and the app work well. The issue we have is that the collar loosens over time, we had to tighten it many times. While I was at work the collar died and last pinged at my house, my dog was let out by a child with a dead collar on. My dog got loose and the collar slipped off. I contacted Halo and they have no backup GPS in case of this situation. This is a serious flaw, in my opinion. We've now spent about a grand in a collar and services, just to have to drop another 600 on a new collar. We haven't done it yet, in hopes that we will find the collar before the falling leaves get too thick. We just don't know if it's worth it to get another, when chances are high it will fall off again and my dog's life will be at risk. It may just be better to run the old wire system again, at least the collar it comes with stays on.

Unfortunately,I bought the halo collar in the winter and did not start training my dog until the spring (warmer weather/ no snow). The boundary was not consistent. Without changing the boundary line; a signal would go off half way through the yard and then not until you were half way in the road. I tried troubleshooting with customer service, tried it on different days. It was never reliable so I did not use it. I tried to return it but because it had been more than 60 days, they would not let me return it. I gave it to a friend to see if it would work at her house, she had similar issues. I again reached out to customer service and was politely told still no refund- I was out $900. Simply ridiculous. That is a lot of money! It can take weeks/months to train your dog. There return policy is horrible!