Halo CollarReviews of halocollar.com

Collar worked for a few months, then all of a sudden would continuously lose signal. My dog went missing and the collar was no help. It was eventually exchanged, but it has continued to have issues. Would not recommend, especially for the price. We had to buy another brand of collar for our dog. Customer service was ok, they emailed to see how it was working and when I notified them of ongoing issues I never heard back. Very frustrating. We only got about 3 months of use for $600 collar. Unable to return.

So I posted a negative review for Halo Collar due to 3 collars failing within 2 months and they wouldn't provide a refund being past their 90 day period. After they read my original review, they did respond with "we're sad to hear about your experience. We have requested some more information so we can make this right". I provided the additional information and what have they done? ABSOLUTELY NOTHING. Biggest waste of $600 plus monthly fees.

Collar battery was not working properly so it self diagnosed itself & made itself inoperable. It does this anytime the collar isn’t working properly, so it doesn’t accidentally hurt the dog(which makes sense). I contacted Halo & they approved getting a replacement. It’s been a week & still hasn’t even shipped. We’ll be without the dog collar for weeks before getting a replacement. We rely on this collar for the safety & convenience of our dog. Should’ve went with a company with better customer service.

Another update 03/19/2025: HOW CAN YOU USE A SYSTEM THAT RELYS ON TRAINING WHEN YOUR DOG GOES WEEKS WITHOUT IT???!!! I'm so angry and disappointed. Here is my experience and there are countless others with the same one!!! Purchased 2 Halo Collar 4s on 11/7/24 Activated them on 11/18/24 One collar strap broke 12/25/24 1st collar malfunction (battery issue) Replacement approved on 12/30/24 I asked for rush shipping due to upcoming trip Was told no due to ongoing end of year inventory FINALLY receive the replacement collar on 1/11/25 Upon activation, it malfunctions again. (battery issue) I email them expressing frustration. I finally get a replacement collar approved on 1/20/25 At this point, my dog has not had a collar in 3 weeks. Replacement collar arrives 1/23/25 Collar malfunctions again on 3/6/25 (motion censor issue) Replacement collar JUST arrived yesterday BUT... before it did, my other dogs collar also malfunctioned (motion sensor issue) I AM ALL DONE WITH THIS! Customer service will no longer respond to me. I have asked for a refund and they said they'd reach out but nothing and wont answer messages. Here is my total investment: 2 Halo Collars (4) $1,142.99 Monthly Subscription Plan for Nov-Mar $58.96 Replacement Strap $42.67 Total $1,244.62 I want a refund of my money and communication from management. Others have successfully gone through the state attorney general. My next step is legal action. January 14th update: I am now working with customer service and they have offered to send a completely new collar. I'm giving this another try as the collar itself worked pretty well while it was working. On November 7th, I purchased 2 Halo Wireless Dog Fence and GPS Collars for a total of $1142.99. They shipped on November 11th. I began using them on November 18th. I also started paying a Bronze basic monthly subscription fee of $13.98. The collar GPS was MOSTLY reliable... at times it was delayed but overall I was mostly satisfied. Until, on December 29th... just over ONE MONTH of use...one of the collars showed a message saying critical issues, Battery issue, requires a replacement. Of course, I was irritated that the collar failed such a SHORT time after beginning its use. To me, the price tag should warrant a little better performance. But I figured okay, I'll get the replacement and hopefully it's a fluke. I messaged the company and explained I needed the new collar ASAP since we were leaving on vacation the end of the following week. I was assured by customer service my new collar would arrive shortly being that we live in Texas. Then the following day I received an email from customer service stating their year-end inventory meant nothing would ship until January 2nd. I was very upset but what could I do. I FINALLY received my replacement collar on January 11th!!! I linked it to my account and right away it showed the SAME CRITICAL ISSUE! Now my only choice is to start the entire replacement process AGAIN or try and get a refund. But there is no getting back the time I invested in training with this system and now will have to start over with my dogs, and especially my one dog who has been without her collar since December 29th. Customer service response: "I'm sorry to hear you're having the same issue with your replacement collar."

WARNING: if you order a collar from this coming be prepared to wait FOREVER to actually receive said collar. Horrible customer service as well. For this kind of money I strongly advise you to go elsewhere.

I was disappointed in the halo collar and wanted to share my experience here to warn others about what to expect. I purchased a halo collar for my mixed breed small dog who weighs about 24 lbs to use while on our family farm in a rural area of Kentucky. To start, the collar is quite big and heavy for my dog’s size and she strongly dislikes having it put on (though she doesn’t mind other collars). The real problem is that the collar gets poor service in the area where I need it - the area is rural but relatively flat and gets good cell reception with both AT&T and Verizon. The device only works while connected to WiFi at the house so it’s pretty useless in tracking my dog’s location or notifying me regarding boundaries. I have recently purchased another tracking device by Tractive and it gets great service throughout our property, so the problem appears to be Halo specific. Considering the price I paid for the collar ($600+tax) and the monthly rate for a plan that doesn’t work, this device has been a huge disappointment. To top all that off, it needs to be charged every night and is difficult to connect to the charger with its cloth cover on. I do not recommend halo for 1) smaller dogs or 2) rural properties.

The new halo collar 4 sucks for tracking, if my dog gets even out of the yard the collar will not track him. Not worth the price. I wouldn’t recommend the collar.

The collar frequently tells me it is not connected to WiFi… It tells me that it cannot verify the actions (reward, warning, correction, etc.) but the damn dog is in my house! We bought the Halo 4 and a years subscription and the thing is the most frustrating, overhyped, junk. I spent nearly $1,000 on something that doesn’t want to work unless it has wifi?! How does that do me any good? We live on a farm, I can’t cover 7,000 acres. Don’t buy this if you are looking for an effective solution that extends beyond the house. I’ve disconnected and reconnected the collar, I’ve reset and redownloaded the app. This collar is worthless, overpriced garbage.