Rachelle S.
Our GSP is no longer an escape artist!
We recently purchased a collar for our male, German Shorthaired Pointer, who used to regularly escape from our 3-acre property by jumping over the fences. The setup process was straightforward, and we found the step-by-step video guides and tutorials to be invaluable. While setting up the perimeter fence was mostly easy, we did encounter some difficulty when trying to establish the feedback settings, which may have been due to our own error. After using the collar for several weeks, we are pleased to report that our dog, Mr. Freckles, has not left our yard even once. We receive notifications when he has been warned, and the warning level helps us keep track of his movements. Overall, we are very satisfied with the product and have recommended Halo to several people. However, we do have some concerns about the charging feature. There have been instances when the collar did not charge, even after connecting the charger. Although we appreciate the magnetic connection helps to reduce the possibility of water entry, we are not sure if this is the cause of the problem.
Response from Halo CollarOct 6, 2023
We're delighted to hear about your positive experience with the Halo Collar, especially how it's helped keep Mr. Freckles safely within your property. Your kind words and recommendations to others are greatly appreciated. I noticed you mentioned some challenges with configuring the feedback settings. If you're still experiencing difficulties, our team is on standby to assist you in making the process as smooth as possible. It may require a bit of fine tuning there! We would love to assist you with anything in regarding your collar. As for the charging issue, a power cycle might be the solution. To perform this, hold down the power button for 5-7 seconds until you feel a vibration. Release the button and then press it quickly for another second. This should help resolve any charging inconsistencies. Feel free to contact us at +1 214-712-2270 or visit our virtual dog park for additional support at https://dogpark.halocollar.com/services/support. Thank you for choosing Halo and for sharing your valuable feedback. We're committed to ensuring a top-notch experience for both you and Mr. Freckles.



