halipax.comHere at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing.The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
halipax.com (halipax.com) has 275 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Excellent
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275 approved reviews, newest moderated first
paula H.
I really enjoy using my cervical machine. The heat and current are terrific. I can feel a real improvement.
Response from halipax.comJul 20, 2023
We're absolutely thrilled to hear that our product has worked effectively for you! Knowing that it has helped alleviate your pain and brought you happiness is incredibly rewarding.
Becky K.
I love this unique product that can find all my muscle injuries and fix them! It's great!
Response from halipax.comJul 20, 2023
We want to express our gratitude for sharing your positive experience with the product! Your kind feedback means a lot to us, and we are delighted to hear that you are satisfied with both our products and service. Customer satisfaction is our top priority, and it's heartening to know that we were able to meet your expectations and provide you with a positive experience.
Dave M.
Absolute garbage, tried to return and was told we couldn’t after one use!! Buyer beware…
Response from halipax.comJul 16, 2023
Thank you for providing your feedback. We appreciate your concern, but it is important to clarify that our records indicate that we indeed emailed you the return instructions on 9/29/2022, immediately after you requested a return. However, we have not received the product back from you as per our records.
Matt
Useless. Did not help and I could not return.
Response from halipax.comJul 20, 2023
We apologize for any inconvenience you experienced with our product. We understand how frustrating it can be when a product doesn't meet your expectations, and we're sorry that it didn't work for you. Regarding the return, we sincerely regret any difficulties you faced. Our return policy is designed to ensure customer satisfaction, and we strive to address any issues promptly. Based on our records, it appears that your inquiry to return the product was made after the allowed return timeframe had passed.
Michael H.
For my personal preference I would have liked to have had more of a decompression/stretch
Response from halipax.comJul 20, 2023
Thank you for sharing your feedback with us. We truly value your input, and we appreciate you taking the time to express your preference. We understand that different individuals have unique preferences when it comes to using our product. Your feedback is valuable in helping us understand how we can improve and meet the diverse needs of our customers better. We are continuously working to enhance our products and offer the best possible experience to all our customers. Rest assured that your suggestion for more decompression/stretch will be taken into consideration for future product development.
Customer
Customer service is excellent. I will continue purchasing from this company again
Response from halipax.comJul 20, 2023
Thank you so much for your positive feedback! We are thrilled to hear that you had an excellent experience with our customer service. Customer satisfaction is our top priority, and we are committed to providing the best possible service to our valued customers like you. We truly appreciate your support and loyalty. It's an honor to have you as a customer, and we look forward to serving you again in the future.
Nikki C.
I never even received my package! I called / emailed about my troubles and the representative told me I had to file a claim with the shipping service they use. When I reached out to DHL shipping services they informed me I needed a written statement / consent form from Haliplex to be able to even file a claim! I never bothered reaching back out to Haliplex because I was so aggregated about the whole situation. They should be more equipped to handle shipping issues and warn you of what exactly to do when these problems happen. No one followed up or reached out to see if anything came of my issues I had! For such expensive products they carry they should have a better customer service department to help you with issues like what happened to me!
Response from halipax.comJul 16, 2023
Thank you for your feedback. Kindly be informed that submitting a claim for a lost package does not necessitate a written statement from our end. It is important to mention that your DHL tracking information, along with the delivery proof, confirms the successful delivery of your order on Wednesday, April 12, 2023. However, we understand your situation as a customer who claims to have not received the order. In order for us to initiate the process of resending a new replacement, we kindly request you, as the recipient, to file a claim accordingly. This will enable us to address your concern and take appropriate action to resolve the issue.
Gilda L.
Personal use