Donald E.
Nice door. A little costly.
Looks great, and works well with the dog.
Response from Hale Pet DoorAug 7, 2015
Thank you for taking your time to write this review. We appreciate your business and are glad you are pleased.
Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Donald E.
Looks great, and works well with the dog.
Response from Hale Pet DoorAug 7, 2015
Thank you for taking your time to write this review. We appreciate your business and are glad you are pleased.
Rob R.
Needed dog flaps got dog flaps and they were pro-rated due to the fact I had bought some 3-5 years earlier
Response from Hale Pet DoorAug 7, 2015
Thanks for taking the time to write this review. We appreciate your business and are glad you are pleased.
P K.
Great customer service, great product. We have four 75-pounds-plus dogs and they fly through the door at a hundred miles an hour. As a result we've had to change the flaps twice in five years but no other door held up even a year. Well built, easy to install, looks good! Frame is nice and sturdy.
Response from Hale Pet DoorAug 7, 2015
We're glad to hear that your Hale Pet Door has served your energetic dogs well. Thank you for taking the time to write this review. We appreciate your business and are glad you are pleased.
Brad
The product itself was just as described and the help Heidi provided from customer service was outstanding.
Response from Hale Pet DoorAug 7, 2015
It's a pleasure doing business with nice people like you. Thank you for taking the time to write this review. Yes, Heidi is an important part of Hale Pet Door's success. We appreciate your business and are glad you are pleased.
SUSAN W.
When you have the very best product in an industry it is easy to get a little cocky, but not these folks. They use customer service to service the customer!!! Who knew! They run their company as if they are just starting out and want to prove that you made the right buying choice. And trust me if you bought a Hale pet door you did indeed buy the best product of its kind. Thank you everyone at Hale you make my life easier. Who could ask for more?
Response from Hale Pet DoorAug 7, 2015
Thanks so much for taking the time to write this review. We're glad to hear that we're on the right track and continue to help our customers get the right pet door for their beloved pets. We appreciate your business and are glad you are pleased.
Kevin
I purchased the in wall door for our dogs. The installation was fairly easy. The longest part was opening the wall since our home has brick veneer. When the door arrived, it was missing the flashing and the correct carpet. I contacted Hale and they sent the missing parts right away. The door is high quality and I anticipate many years of use. Best of all it is made in the USA! I would definitely recommend Hale to anyone looking for a pet door.
Response from Hale Pet DoorAug 7, 2015
Thank you for taking the time to write this review. I'm sorry that you had parts missing, but I'm glad that we sent them in time for you to install your wall pet door. We appreciate your business and are glad you are pleased.
Robert
I purchased my first Hale door about a year ago and was very happy with and so were my now 5 dogs. I just bought a second for another home, installed it and the 5 dogs started using it. I noticed a magnet missing and called expecting to buy one. They sent me an envelope with 4 or 5 magnets, no charge and with instructions on how to secure these magnets if needed. These are great people to deal with and a simply great product.
Response from Hale Pet DoorAug 7, 2015
Thanks so much for taking your time to write this review. I'm sorry that a magnet fell off your pet door. I hope the magnet installation went well. We appreciate your business and are glad you are pleased.
Dee
I'm very pleased with my Hale doggie door - and so is my dog! The parts were sent promptly, and the installation was accomplished. Thank you! D in NV
Response from Hale Pet DoorAug 7, 2015
Thank you for taking your time to write this review. It's good to hear that your dog likes his Hale Pet Door. We appreciate your business and are glad you are pleased.