HairstoryReviews of hairstory.com

I have used the product for 7 months now. I thought it will rebalance my scalp and stop my hair from getting greasy. After every wash hair feels good but only for short while and then it gets quickly oily again. I can’t see advantage of using it over regular shampoo and to wash hair is a lengthy process and it’s expensive if you need to use it every day. Have to look for another solution.

Hair ended up worse, ends of my hair became dry, brittled and hard to brush. I tried it for a month and it took so much product to even have my hair feel like it even was washed. My hair felt extremely heavy in not a good way and the longer I used it, the worse it got. I have very thin and fine hair, so it lost all of it's flow, it just became gross. The roots always stayed greasy and my hair needed to be washed WAY more often. Prior to using New Wash, I already was washing my hair 1-2x a week with a HiBar. But with New Wash, I tried to still go 1-2x a week, but my hair got so greasy and unmanageable that I had to go every other day. I have been using paraban free and sulfate free shampoo already for years and with how little I was already washing my hair, how is this a "transition" period. My hair was already used to barely being washed and having it's normal oil amount. Even when I switched bar shampoos there was no "transition" period. My hair treated it the same. The biggest thing is in the short time I used it, my hair ends became so dry and brittle. I've been trimming them more and more than usual just so they don't get knotted and so I can brush through it. I have mildly lightened hair and with the pandemic and working from home, I don't use any products in my hair, I don't style it and barely even use my hair dryer. So how is it, that the tips of my hair are just as damaged like when I bleached my hair to dye it pink over 7 years ago? I really wanted to like this and it had "rave" reviews. I know all hair is different, but I've never actually had a shampoo actively make my hair worse. Even cheap sulfate shampoo you get at the drug store hasn't done this to my hair. I washed my hair for the first time in over a month with my Viori bar shampoo and my hair has felt so much better, and now going on 2 days without washing and I have almost no grease build up. I'll just stick to this.

I’ve used regular New Wash for about a year. I’ve got longish, medium texture, type 1-2, hennaed hair. Before I started using New Wash, my hair was tangling the minute the comb left it, despite max-moisture conditioners. Now my only problem is laziness ... I need to “new wash” my hair every 3-4 days for it to look its best. The silicone scalp massage brush helps!

I wish I could leave a better review for this product. I love the idea, the customer service is good but the product itself is poor. I've tried it for approx a month now. I really wash and massage it in. Leave it maybe 5 mins and rinse for ages, but it just leaves my thick wavy hair lank and greasy. It hasn't felt clean or shiny in a month. I won't be buying again, it's pretty expensive but probably the same price as a shampoo+conditioner you buy separately. Nice idea but it didn't work for me.

I wish I’d read these reviews before I bought but I was sucked into the advertisement and the promise of wonderful hair. Looking through the reviews I feel there’s a pattern. I have fine, thin, flat, weak hair that’s naturally frizzy. It really stresses me out, I’d try anything for better hair! I’ve been using New wash deep for around 4 weeks now and it’s constantly flat, dull, greasy, itchy and flaky. I’ve been waiting for this transition period to complete but I feel it’s a loosing battle and it’s really getting to me. Goodbye new wash, Hairstory and good riddance!!!

I have very thick, coarse hair and I thought the new wash and dry shampoo would be the perfect products for me! I went all in and bought the huge refillable bottle of new wash and have been using it for almost a year. I also use the dry shampoo, so at this point, I've exclusively been using Hairstory's products. They state over and over again that these products will not irritate the scalp but wow, these products dry out my scalp like none other. I constantly have build-up from the dry shampoo and flakes and my scalp is so dry it bleeds. I thought I just needed to get through the "transition phase" but things are worse than they've ever been. I finally had to stop using the products altogether. I recognize everyone's scalp and hair is different but I feel like these expensive products didn't live up to any of their promises. :(

I used the new wash deep as this is what the quiz suggested I order. This product isn't very good for fine hair. My hair is quite long and fine and tends to get oily after a day or two. I tried using new wash for 3 weeks and every time my hair looked awful after I washed it! I used a little, then a lot, tried leaving it in longer, used the shower brush.. I tried not blow drying it, blow drying it later.. nothing worked. I received a generic response from their customer service which I did not respond to (how annoying when the response asks you questions you have already answered!) then when I requested a refund I got a response saying I should have responded to their "help" but nethertheless they did issue a refund.

I tried it for a couple of weeks following their directions. But from the first time I used it, it was clear this would never work on my hair. I would normally only was my hair twice a week. With the New Wash, my hair gets more greasy and dirty after it has been washed. I would have had to wash it every day, and my hair still would look horrible. People started commenting that it looked like I hadn’t washed my hair in a long time. I have fine, Nordic hair and this products is an absolute disaster making it greasy and heavy.