HairstoryReviews of hairstory.com

So happy I made the switch to their shampoo/conditioner combo. Literally the way my hair is completely tangle-free after air drying reminds me of the crazy futuristic hair dryer in The Hunger Games lol. I had no issues transitioning from my previous shampoo. I recently got highlights and after researching color-safe shampoos I came across Hairstory. I can go longer in between washes too which saves shower time and my hair is always soft after each wash. I got their bundle box and honestly would only recommend their shampoo/conditioner formula with the scalp scrubbing thing which feels nice. Dry shampoo powder smells like actual baby powder and their wax product doesn’t do much for me especially when going outdoors (maybe I’m not using it correctly).

Firstly, I love this product, I have been using New Wash exclusively, for almost 4 years now, my hair feels light and healthy and I can comb through it like butter straight out of the shower, no tangles or knots. I love that it's a single product and I no longer need heavy conditioning treatments and leave-in conditioners on top of my shampoo/conditioner. I love that it comes in a refill envelope reducing plastic waste and the resulting carbon footprint. I've had a few issues with shipping and ordering over the years and the company has always resolved the issue quickly and beyond my expectations. Prior to buying, and later when inquiring about some of their styling products, I asked a million questions with multiple emails back and forth. Each person I spoke with was kind and helpful and answered all my questions. I'm overall extremely happy with both the customer service and the products they sell.

ABSOLUTELY ADORED IT! Seriously... I have shoulder length silver/ gray , THIN HAIR and truthfully wasn’t expecting much. So here we go... no suds , I combed through like instructed and RINSED, RINSED AND RINSED some more! My hair dried naturally , full, shiny, manageable ! Secret here is RINSE! Adore this product! 5 stars plus!

I won't say that the product doesn't work, because it clearly does for some people. But here is the reality, a 30-day return policy is useless if it's recommended to stick with the product for at least a month to see if it works. I bought two New Washes, the Hair Balm and the brush, and all I have is two months of greasy hair to show for it. I tried every tip, and really wanted this to be life changing, but I cannot wash my hair every day or spend so much on a product like this.

Beyond expensive. Their advice after I advised them it was still leaving my hair feeling greasy and unclean after weeks of use was “wash it twice using more”.

I used the quiz on their website to decide what formulation of Hairstory to use, they also recommended a kit combining the shower brush, balm and texturising spray. I had quite good results initially but that didn’t last long despite following the instructions closely. I received an email asking about my experience from what appeared to be a named customer service representative and replied because I thought it would be good to get individual advice Unfortunately on replying I got what appeared to be a template response, parroting the advice and questions available on the website, almost verbatim. I replied that I thought a template response was unhelpful only to receive this “ I think I'm confused. You say the tips are helpful, but you are not happy because I didn't take the time to write out a bespoke email for all 100+ questions I get every day and rather mix and match various pre-written responses to help each person?” I’ve asked several times for a response to this very rude response (including the press office) but nothing..... If you’re game to take a risk on spending £120 on products that do nothing for you and receiving nonsensical template based responses then go for it!

I'm pretty sure this stuff is a giant marketing scam, and unfortunately I fell for it. First of all, $40 for a tiny amount of product is a real kick in the teeth. Secondly, it stinks of citronella candles. (Maybe I'll save it for mosquito season?) Finally, as the stupidly-designed bag gets less and less bottom heavy, it's more likely to tip over. Mine tipped over into a bin we keep next to the tub and all the remaining product drained out. So I went back to the product website to leave a review, and I'm not able to "create an account" in order to leave a review. Soooo scammy! Do not buy. Do not buy. Do not buy!

The product is convincing, but the price is far too high.