HairstoryReviews of hairstory.com

I have relatively dry hair, and for almost two years have been able to use normal shampoo/conditioner once every 7-10 days with some dry shampoo for bridging. I switched to Hairstory "deep" after a salon visit, and after using about once a week for almost two months, I'm wildly disappointed. It leaves my hair looking and feeling greasy despite using the special comb (which is worthless), lots of scrubbing/rinsing, and trying more/less product. I've started to dread my wash days, because it looks the worst freshly washed, and only starts to look more alive after a few days of dry shampoo use. I was hoping this would be a great way to help add moisture to my dry hair and maintain my low maintenance wash schedule, but this stuff is essentially like washing your hair with lotion that you can never quite remove fully. Avoid avoid avoid.

I was very disappointed with this. I bought it following a review from someone whose recommendations are usually good for me. I had mixed results initially but took the advice of the hairstory team. The only way I can get nice hair is to use about twice as much product as the combined amount of shampoo and conditioner I usually use, wash my hair more frequently and spend a lot longer rinsing it out, which added to the extra expense just doesn’t make sense to me. I really wanted this to work, was excited to try it and am reluctantly returning to shampoo and conditioner.

I really wanted to write a good review for New Wash, but sadly the product really didn’t suit me. I have been using New Wash (started on Original and following some email exchanges with the customer services team, I moved over to Deep) for 7 weeks now and my hair is super greasy, flat and lifeless - even though I use it every day. I was told that people with particularly fine hair that tends to get greasy quickly may have a longer transition period of up to 8 weeks, so I have been keeping going for the last 7 weeks, hoping my hair would adjust. Unfortunately I have now really reached the point where I can’t go out in public with hair like this! I have been using a generous amount of product, and also purchased the scalp brush to help distribute evenly and massage the scalp. I make sure to rinse very thoroughly. As far as I can tell I am following all of the guidance given in order to get the best results, but no joy! I’m going to have to go back to shampoo! :( I will say that Hairstory’s customer service is really excellent though! I’ve had a number of exchanges with them and they have been really pleasant and helpful and it felt like they really genuinely wanted me to get on with New Wash and get the best out of it. Maybe it just doesn’t work on all hair? 5 stars for customer service and experience but 1 star for the product itself.

I have used their excellent product since the first lockdown. I love it. It is expensive but it lasts for ages and I only have to wash my hair two or three times a week instead of every day with normal shampoo and conditioner. My hair is much shinier looks so much better, I no longer use conditioner which before would have left me looking like one of the three witches in McBeth but now I dont need it with Hairstory. You have to give your scalp time to readjust to the product but after 2 weeks I was loving the difference and the lack of plastic bottles etc makes me feel better at my rampant consumerism.

I actually thought this product was going to change my life. I was so excited to try it because I had read great reviews and seen pictures of people who had had their hair washed with New Wash at some salons I admire and they looked fantastic. I also had recently been dealing with an adverse reaction to some medication I had been taking that caused me to get extremely dry, flaky skin and huge amounts of buildup and I had read that New Wash could help with that. So I took the online test and it told me to buy New Wash RICH. I am not sure if I simply got the wrong formula for my hair but I cannot put into words how bad New Wash was for me. It literally killed my curls. My hair was limp and flat and had no life. I also was never able to fully wash the product out of my hair, even if I spent 10 minutes on just the rinse. My hair had a greasy film on it and it was weirdly frizzy despite there being a heavy, almost wet film. I really can't express to anyone reading this how bad I looked and how my confidence was shattered. I had had all the problems with my scalp plus a traumatic haircut and then this happened. I contacted Hair Story and was told that I simply needed an "adjustment period" which could last up to 6 weeks (seriously??) But I wanted it to work so badly I just kept using it despite how awful it looked and felt. I used it for months and although I wasn't having problems with my scalp anymore, none of the other problems went away. I would never, ever recommend this product to anyone , neither would I buy it again. I cannot believe that they know full well about the so-called adjustment period and don't offer free samples so you can see if it even works for you. The customer service I dealt with, while not rude, also was not helpful. She couldn't give me specific information about how to use the product even though it seems like you need to know something I don't to get it to work properly. On top it seems as if they may have advised me to choose the wrong type for my hair. The company didn't even offer to send me the Original formula when I told them what was happening with my hair. Honestly I feel like this company just wants your money and after that they couldn't care less if it actually works or how you, the customer, likes it. VERY disappointed in the product and the company.

The service was good but the pricing was a bit high to my mind and the products weren't the best. Just dropped in there to check it. I guess I'm gonna use my old store.

This product not only left my hair tangled--despite following their instructions to a T--but also made my hair greasy (it's NEVER greasy), and flaky. I also discovered that, after two weeks of use, my hair started falling out. Probably works for some people, but the amount of shampoo you get for the price is also inadequate.

Absolutely terrible DO NOT be taken in by this. I spent £120 on the products recommended by them all were far too small and over priced but worst of all the New Wash was just completely in effective it served absolutely no purpose after using it I started drying my hair only to realise my hair was still dirty. I had to go back in the shower and re-wash my hair using a real product. Absolutely appalling. I want my money back.