Grace T.
Update #3: Still No Refund After Return Was Delivered
Update to my last two posts. I saw some recent posts from customers who also had terrible experiences. I hope my latest update serves as additional warning to folks to not spend your hard earned money on Mayraki. Their actions show a complete disregard for the customer's time and money. Chain of events: April 9: Order placed with Mayraki. Before shipment: Multiple requests to cancel the order due to lack of shipment updates. Despite cancellation requests: Merchant shipped the order anyway. After receipt: You followed the merchant's return instructions and paid return shipping out of pocket. May 22: Tracking confirms Mayraki received the returned merchandise. May 22–present: Multiple follow-ups requesting a refund; only one response that refund was allegedly going to be escalated. And that my "satisfaction is our priority." Current status as of 6/18: No refund issued. Avoid getting trapped in their endless cycle of delays and canned responses. Keep your hard earned money and only purchase from trusted companies that have good customer service.
Response from MayrakiJun 19, 2026
Hi Grace, Thank you for taking the time to share your experience, and we sincerely apologize for the delay and frustration this situation has caused. We understand your concerns and regret that the refund process has taken longer than expected. After reviewing your case, we can confirm that your returned order has been received and processed for a refund. Please rest assured that our team is actively monitoring the process, and we will keep you updated once the refund has been fully completed. We appreciate your patience and understanding while we work to finalize this for you. Thank you for bringing this matter to our attention, and again, we apologize for the inconvenience. Kind regards, Mike Mayraki Customer Support