MayrakiReviews of hairmayraki.com

Response from MayrakiAug 10, 2026

Hi Deb, We’re truly sorry to hear about your experience with your Weightless Essential Oil Nutritive Treatment and, especially, the frustration caused by the delays in getting your concern resolved. We understand how disappointing it must have been to receive a product that appeared different in color and consistency from your previous order, and we sincerely apologize for the inconvenience this has caused. While we do have a return policy in place, we certainly want to review your specific case and see how we can help resolve the return as fairly and efficiently as possible. We appreciate that you have already provided photos and information regarding the product, and we’re sorry that you feel you’ve had to repeat the process. Please provide your order ID through your Trustpilot review response so we can locate your order and review the details of your case. Once we have the order information, we’ll do our best to assist you with the return and work toward an appropriate resolution. Thank you as well for sharing your feedback. We take concerns regarding product consistency and customer service seriously, and your experience will be reviewed by our team. Sincerely, Sofia Mayraki Support team

Response from MayrakiAug 4, 2026

Hi Barenton, We sincerely apologize for the frustration and disappointment you’ve experienced with order #10190418. We completely understand why the extended wait, lack of shipping updates, and difficulty reaching us have caused you to lose confidence in our service. This is certainly not the experience we want for our customers. We’ve checked your order and can confirm that order #10190418 has already been processed. Please rest assured that we are monitoring the status of your order closely, and we will send you the tracking details as soon as they become available in our system. I also want to assure you personally that I will continue to follow up on your order and do my best to make sure that you receive your package. We understand that you have already been waiting far longer than expected, and we sincerely apologize for the inconvenience and frustration this has caused. We truly appreciate your patience and regret that the delay and communication issues have affected your experience with Mayraki. Thank you for allowing us the opportunity to address your concerns. Sincerely, Sofia Mayraki support team

Response from MayrakiJul 31, 2026

Hi Sarah, We’re truly sorry for the frustration and disappointment this delay has caused, especially as you’ve been a loyal customer of Mayraki for years. We completely understand how concerning it is to place an order and not see the expected progress, and we sincerely apologize for the inconvenience. We’ve checked order #10190677, and we’re pleased to confirm that your order has already been processed. We are currently awaiting the shipping timeline, and we will provide you with an update as soon as the estimated shipping date is confirmed. We also understand your concern regarding the difficulty reaching us by phone and the lack of response to your written message. This is certainly not the experience we want for our customers, and we’re sorry that we fell short of the level of communication you’ve come to expect from us. Thank you for your patience and for continuing to support Mayraki over the years. We truly appreciate your loyalty and will make sure you are updated as soon as we have further information regarding your shipment. Regards, Sofia Mayraki support team

Response from MayrakiJul 27, 2026

Dear Janice, Thank you for your follow-up, and we sincerely apologize for the frustration and inconvenience this experience has caused. We would like to let you know that your refund for Order #10190495 has already been processed. Please rest assured that we are closely monitoring its progress and will keep you updated as soon as the refund has been completed and is reflected in your account. We truly appreciate your patience and understanding while the refund is being finalized, and we apologize again for the delay. Sincerely, Mike Mayraki Support team

Response from MayrakiJul 26, 2026

Dear Maddy, Thank you for taking the time to share your detailed feedback and for your continued support over the past two years. We truly appreciate your loyalty and are delighted to hear that you have been consistently happy with the quality of our products. At the same time, we sincerely apologize for the experience you had with your recent orders. We understand how important it is to receive timely order confirmations and shipping updates, and we recognize that having to contact our customer service team just to obtain this information is far from ideal. Your feedback highlights an area where we need to do better, and we are actively working to improve our ordering and communication process to provide a smoother experience for all of our customers. We also apologize for the packaging mistake with your Anti Grey Restoring Treatment. While we're glad you received the correct product, we understand that receiving a different packaging version than what you ordered can be disappointing. We will be more attentive to these details to ensure customers receive exactly what they expect. Thank you again for your honest and constructive feedback. It helps us identify where we need to improve, and we are committed to making meaningful changes to provide the level of service that matches the quality of our products. Sincerely, Mike MAryaki Support team

Response from MayrakiJul 21, 2026

Dear Diego, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to wait for your order, incur customs fees, and then receive a product that appeared to be dried out. We also regret that you did not achieve the results you were expecting with the treatment. Please send us your order ID so we can review your order and assist you further. We'd also be happy to guide you through the recommended application process to help ensure you're using the treatment in the most effective way, as results can vary depending on individual hair condition and usage. We appreciate your feedback and hope to have the opportunity to make things right. Kind regards, Mike Mayraki Customer Support

Response from MayrakiJul 9, 2026

Hi Fawn, We're truly sorry to hear about your experience and understand why you would be concerned after waiting so long for your order and not receiving the updates you expected. We would like to investigate this matter for you as soon as possible. Could you please provide your order ID? Once we have your order details, we will review the status of your shipment, provide you with an update, and do our best to ensure that your order is delivered to you as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you in resolving this issue. Kind regards, Mike Mayraki Support team

Response from MayrakiJul 9, 2026

Hi Magy, We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delay and the lack of communication. This is not the level of service we strive to provide. Could you please share your order ID with us? Once we have your order details, we'll investigate the issue immediately. If your order was not delivered, we'll work to either ensure it reaches you as soon as possible or arrange a refund if appropriate. We genuinely appreciate you bringing this to our attention and hope you'll give us the opportunity to make things right. Sincerely, Sofia Mayraki Support team