MayrakiReviews of hairmayraki.com

Response from MayrakiAug 21, 2026

Hi Viviane, Thank you for being a long-time customer, and we’re truly sorry for the frustration and disappointment caused by this experience. We completely understand how upsetting it is to have an order cancelled without requesting the cancellation, especially after waiting for it for so long. Please send us your order ID so we can check the order details immediately. We’ll do our best to resolve this as quickly as possible and, if the order can still be fulfilled, make sure it is dispatched and delivered to you immediately. We sincerely apologize for the inconvenience and appreciate your patience and continued support over the years. Sincerely, Sofia Mayraki Support team

Response from MayrakiAug 19, 2026

Hi SX, Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the delay. We’ve recently experienced an unexpected surge in orders, which has unfortunately affected our processing and delivery times. We completely understand your disappointment, especially after waiting for two months. We would appreciate the opportunity to look into your order personally and provide a proper update. Please send us your Order ID here, and we’ll check the status and do our best to have your order delivered as quickly as possible. We’re truly sorry for the inconvenience and appreciate your patience. Sincerely, Sofia Mayraki Support team

Response from MayrakiAug 14, 2026

Hi Marisa, We sincerely apologize for the delay and inconvenience caused. Regarding order #10189915, we would like to confirm that the order has already been fully refunded. Please check the bank account or card used for the original payment to verify the refund. We understand how frustrating it can be to wait for a refund to appear, and we appreciate your patience and understanding. Sincerely Sofia Mayraki Support team

Response from MayrakiAug 13, 2026

Hi Sofia, Thank you for sharing your experience. We’re truly sorry to hear about the reaction you experienced and the frustration caused by the refund and return process. We take concerns regarding our products very seriously and would like the opportunity to look into your case personally. Could you please provide us with your order ID, Once we have it, we’ll review the details of your case and do our best to help resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. Sincerely, Sofia Mayraki support team

Response from MayrakiAug 13, 2026

Hi Heaven, We’re sorry to hear about your experience and understand how frustrating it must have been to wait for your order and not receive timely updates. We’d like the opportunity to look into this personally and provide you with an accurate update. Please send us your order ID, and we’ll check the status of your order and make sure you receive an update. We’ll also do our best to have your order delivered as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience. Sincerely, Sofia Mayraki Support team

Response from MayrakiAug 13, 2026

Hi Linda, We’re sorry for the delay and inconvenience, and we completely understand your concern about the status of your order. Regarding order #10190387, your order has already been shipped, and the tracking details have been sent to the email address associated with your order. Please check your inbox, including your spam or junk folder, for the shipping confirmation. We sincerely apologize for the wait and appreciate your patience. Sincerely, Sofia Mayraki Support team

Response from MayrakiAug 10, 2026

Hi Olga, Thank you for being a long-time Mayraki customer and for sharing your experience with us. We truly appreciate your continued support and are especially sorry that this recent order has caused you frustration and disappointment. We sincerely apologize for the delay with order #10190963. We understand how concerning it is to see that you have already been charged while your order has not yet shipped, especially when you were looking forward to receiving the products you have enjoyed using for so long. We have checked your order, and it is currently still in the fulfillment process. The order has already been processed, and please rest assured that we are working to have it shipped as soon as possible. Once the shipment is ready and the tracking information becomes available, we will send the tracking number to you so you can follow the delivery. We’re also sorry for the difficulty you experienced trying to reach us and for the lack of communication regarding your order. We understand how frustrating this can be, and we sincerely appreciate your patience and understanding. Thank you again for being a loyal Mayraki customer. We truly value your support and hope to get your order on its way to you very soon. Sincerely, Sofia Mayraki Support team

Response from MayrakiAug 10, 2026

HI Patty, We’re truly sorry for the frustration and disappointment you’ve experienced, especially after returning the product and having to follow up repeatedly regarding your refund. We completely understand why this situation has caused you to lose confidence in us. Regarding order #10189472, I can confirm that your refund has already been requested. I will personally follow up on this with our team and do everything I can to make sure the refund is processed and credited back to your account as soon as possible. We sincerely apologize that you have had to go through this experience. We understand that receiving repeated promotional emails while you are still waiting for your refund can be particularly frustrating, and we’re sorry for the poor experience this has caused. Thank you for your patience while we work to get this resolved. Sincrely, Sofia Mayraki Support team