MayrakiReviews of hairmayraki.com

Response from MayrakiAug 3, 2021

Hi there, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Hair Mayraki products has been in the market for quite sometime. It is all made from natural ingredients and there are no chemical added. All raw materials have been safely manufactured and tested in the lab. It is Paraben-free, Sulfate-free, and Silicone-free hair products so there is no side effect even if after using for a long time. You may also refer to this link for more details about our products: https://hairmayraki.com/about-us/ Regards, Mayraki Team

Response from MayrakiJul 23, 2021

Hi Kit, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. For best result, please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. You may also refer to this link for more details: https://hairmayraki.com/anti-grey-hair-color-restoring-treatment/ Hope this helps.

Response from MayrakiJul 22, 2021

Hi Sarah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. The product is made from herbal and plant. It does not contain any artificial colour or pigment. Having some color changing is a normal effect when it is exposed to the oxygen. When it is accidentally spill on thr surfaces, you can rinse it with water as soon as possible, because it will not dry out immediately, it will be cleaned by water. If it dried out, it can be rinsed with warm water or soapy water. The new batch of product use a spray pump head, so it will not cause stains everything at all. For best result, please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. This is not the experience that we wish our customer to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiJul 17, 2021

Hi there, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. The product is made from herbal and plants and it does not contain any artificial color or pigment. Having some color changing is a normal effect when it is exposed to oxygen. Also, the treatment has its original color from herbal extract instead of transparent form. It’s just liked what we have got on our hands after flower arrangements or some gardening works. You may use gloves if you prefer to. When it is accidentally spilled on the surfaces, you can rinse it with water as soon as possible, because it will not dry out immediately, it will be cleaned with water. If it is dried out, it can be rinsed with warm water or soapy water. Mayraki anti-gray hair restoring treatment is made from 100% vegan, natural, botanical extracts. It might give some mild skin reactions to the customers who are allergic to pollen. It is just like when we apply raw aloe gel extracted from the plant’s leaves on our face. Always do a patch test before using it on the scalp to make sure that there will be no allergic reaction that will occur. This is not the experience that we wish our customers to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team

Response from MayrakiJul 17, 2021

Hey there, Thank you very much for the feedback. Just wanna clarify that the Foreign Transaction Fee is not charged by us. It depends on the credit card issuer as we are an US based merchant. For international buyers we would suggest to use PayPal instead to avoid the unnecessary bank charges. Feel free to let us know if you still have other questions. Wish you have a great weekend! Mayraki Team

Response from MayrakiJul 16, 2021

Hi there, Thank you for your feedback. May I have your order number please? We will look into it asap and get back to you on this matter. Please be assured that all orders are cancellable once placed and the refund will be processed within 7-10 days. Update 1: HHWNO1174001621Y It is seems that this order number does not belong to us. Can you let us know from which website did your wife place the order ? Our website is https://hairmayraki.com and our order number is something like #100xxxxx. The confirmation email and invoice have been sent immediately after the order placed, and you can find the order number in the subject line. If you could share the official receipt to our email address at [email protected] we can have a look immediately and reply to you accordingly. Have a good day! Cheers, Mayraki Team

Response from MayrakiJul 14, 2021

Hey Nelu, Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase. Have a great hair day xx Regards, Mayraki Team

Response from MayrakiJul 8, 2021

Hi Tif, Thank you for bringing this to our attention. Here are the full ingredients of our Organic Hydrolyzed Keratin Instant Smoother System: Aqua, Clycerin, Ceteatyl Alcohol, Glycolic Acid, Hydrolyzed Keratin, Argania Spinosa Oil, Perfume, Oat Amino Acids, Shea Butter Extract, Hydroxyethylcellulose, Benzyl Alcohol, Cyclopentasiloxane I will reach out to our product team for the details of the ingredients to be corrected immediately. This is not the experience that we wish our customers to have. Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest. Regards, Mayraki Team