MayrakiReviews of hairmayraki.com

Returned the products as per the return policy requirements and still waiting for the refund money since October 2022. RMA1022221286 The last message I got from your team is shown below. On Monday, December 26, 2022, 10:14 PM, Hair Mayraki Customer Support wrote: Hi, We appreciate your patience on this matter and we apologize for the long wait. Allow me to reach out to our team and verify the cause of delay for this REFUND. Sincerely, (name removed) Mayraki Team The bottles were not open and in the original package. Even the samples I got were returned back just as it came. Pictures of the order summary/bill/ products were sent to the team and I even had to pay extra for the shipping back of these products. I can forward you all the email communications so far with your team, if you need it. 3/3/23: Checked my card and no refund is seen yet. Got this message “An order you recently placed on our website has had its status changed. The status of your order #10090768 has changed to Refunded.” The status has been changed on 3-2-23, but I have not got any money refunded on my card back. Please check on this and refund my money. Thanks!

Literally such a scam. Order from here, and never heard back and when i emailed them where my order was they said that they were 'out of stock' and that they would give me a $10 store credit but no refund. And after telling them that I would go to social media about this horrible experience and horrible customer service they responded saying that they can now refund me. But they keep saying they will send my refund request to their billing department when i already cancelled my order. Its been 10 days now and they are still saying that they will send it to billing. I messaged them on Instagram and they just keep saying that they are waiting for updates from the head office? What is so difficult? I have already cancelled my order and I am within my rights as a customer to get a refund. Do not buy from here unless you want your money stolen.

I am still awaiting a refund in grey hair product. I was granted a refund via email for the anti grey treatment after I used it and realised it is actually hair dye. It stained my pillow case and my hands and turned the end of my hair black and my roots orange. It has been four months and no refund despite me following this up every two weeks. This is a total scam product. It is just henna dye mixed with permanent hair dye

Took my money but never shipped the products! Order status on website says shipped but tracking says label created, awaiting item. Customer service was of no help! Contacted customer service multiple times but still were not able to tell me if and when I will ever receive the products. Do not trust this website! Save your money! Order Number: 10100134. Tracking number: 93055109247000000124707433. Please refund my money!

I brought this product was not suitable. I kept the open bottle and return the rest of the product to them by post. It's been 3 months since I m following up on my return. Bad customer service keeps sending me an email trying to relocate my return. The product is a horrible smell like burning and colour shampoo stains on the skin and so much running consistency. Not worth the price. I m unable to reply that's why adding here. order was above $300 and posted by the Australian post. And how long do you need to verify in the warehouse it's been already 3 months. You just harassing the customer. I m taking this complaint to consumer affairs. And ask for compensation for such harassment.

I have been a customer for over a year. On Jan.11,2023 I placed an order # 10099373 for 176.30$ and have yet to receive it. No one will answer me via email. Finally on Jan 23 I found someone on instagram. I was told it was ready to go, even got a message a label was generated for my order…. then nothing else happened. I was told logistics takes time to answer from shipping warehouse and that was 5 days ago. I can’t even believe a professional business would act this way. So insane. I’m beside myself and lost for words. I understand things happen and delays occur but u tell a customer when they ask. Not treat people like trash. So now I have to get my money back. So absurd Now after a month of being ignored and being told logistic team fell off face of earth and won’t respond to them. I’m told a request to resend my order was made. An order from Jan 11,2023. Today 2/7/23 and no update made. U would think after all this time I would be a priority, top of the list !! I have been waiting a month and an item in my order was a gift for a bday on 2/1/23 lol and still no one answers. Everything I ordered is in stock on their website. They delete my comments on instagram everyday for a week now and ignore me about a status update. You would think they want to keep a re occurring customer Update as of Feb 13 2023 still no reason for a month delay and definitely still no response as to when I will get my items that I paid for. I give 5 stars to the products and them actually working. Feb 22, 2023 my order has arrived finally. There is no question about the quality of the products. My gripe is with customer service. If you have an issue with delivery delays it’s the company’s responsibility to notify the customer about it. There shouldn’t be an unresponsive email or number listed. That is my only complaint with this situation and I hope moving forward the communication will be better if ever a delay again. The stuff works and makes my hair feel great. So no doubt it’s top notch. Hopefully the customer relations will be better in the future.

This product is fraud, it does not reverse grey hair. It damaged so much the hair. It makes inposible to change the colour, the hair us dead and strange.

Hair Mayraki you stole my money refusing to refund my order after promising and broke your own customer rights. I wish I could attach evidence of your emails you absolute rubbish company to prove your unfairness do NOT buy trust their lowest reviews highly disappointing services. P.s. do give my money back you idiot's!! Im waiting since OCTOBER last year! This is my order id (#10091783)