MayrakiThe testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
450 approved reviews, newest moderated first
J S.
Sinds kort nieuwe bonuskaart was de andere kwijt en ja wordt steeds gecontroleerd. Klacht ingediend mr schoon en zn baas kwamen in verweer Schoonenberg volgens mij Antwoordt Dan gaat u toch naar andere supermarkt ?????? Klantvriendelijk Nou nee als je telkens weer gecontroleerd wordt maakt je onzeker en voel je je gekwetst en ja deze managers professioneel Bah Albert Hein Schaam je diep oh ja ah hoefplan alkmaar
Tiamet W.
I have a horrible chemical burn from the product on my hair touching my neck and hairline. It feels like it's on fire when water contacts those areas. The company keeps stalling to provide me with any help.
Response from MayrakiOct 19, 2023
Hello! Thank you for reaching out to us. We are sorry to hear that our product did not meet your expectations. This definitely is not the quality result we strive for. However, there are cases that are out of our control which in this situation is the allergic reaction. Our products are made 100% from natural ingredients, but we still strongly suggest our customers test a small amount of treatment behind their ears, to prompt pollen-allergic skin. When this happens we advise the discontinue use of the product. We are really sorry that you have had to deal with this and we would definitely want to make this situation correct for you. Can you send us a photo of the affected area as a reference for the refund? The photo will also serve as a reference about what can be done to improve the product with regards to pollen-allergic skin and strive to improve this issue as soon as possible. I am really sorry that you have had to deal with it. We hope to hear back from you so we can set you up accordingly. Regards, JM Mayraki
Jay G.
Stop saying sorry, and forget about your policy , I am taking you to court , and what your product has done to my scalp , you will pay dearly for this, already have my lawyer on the case just wait for the paperwork to come through , and no need to reply or say sorry or anything just respond to the court papers , if you want to , if you dont then you know what happens ,
Response from MayrakiOct 19, 2023
Hello! Thank you for reaching out to us. We are sorry to hear that our product did not meet your expectations. This definitely is not the quality result we strive for. However, there are cases that are out of our control which in this situation is the allergic reaction. Our products are made 100% from natural ingredients, but we still strongly suggest our customers test a small amount of treatment behind their ears, to prompt pollen-allergic skin. When this happens we advise the discontinue use of the product. We are really sorry that you have had to deal with this and we would definitely want to make this situation correct for you. Can you send us a photo of the affected area as a reference for the refund? The photo will also serve as a reference about what can be done to improve the product with regards to pollen-allergic skin and strive to improve this issue as soon as possible. I am really sorry that you have had to deal with it. We hope to hear back from you so we can set you up accordingly. Regards, JM Mayraki
Winnerolls
Oh my gosh, their anti grey please ppl don’t buy it, i put it on one time and my hair is falling out in clumps. Am i going to be bald now… i am horrified. They need to be investigated It’s been few weeks since i used their anti grey, my hair is literally burnt like it was fire burnt and it is still falling out and breaking like crazy. I have to say I did try their sample first and it didn’t do anything to my hair so i ordered the full bottle and it’s horrible, so if you try their sample and think oh it’s ok i dont have allergies, well still beware of what they send you when you pay for the product
Response from MayrakiOct 12, 2023
Hello! Thank you for reaching out to us. We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration and how the product was applied, For this reason, we do not offer a product guarantee as results are subjective. We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit. We truly are sorry that we will not be able to process a FULL REFUND but we will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND. May we request a photo of the unused and unopened product? May we kindly ask for a picture of the affected area? Also your Order Number? So we can verify it as well on our system. Please let us know if you would like us to do that and we will set you up accordingly. Regards, John Cortez Mayraki
Ondina L.
I used the permanent hair dye in light cool brown on medium ash blonde and the hair turned carrot orange. No idea if other colors are as bad but beware
Response from MayrakiOct 4, 2023
Hello! Thank you for reaching out to us. We apologize for the inconvenience. Hot roots is a term used by hair stylists to explain the condition brought about by applying an artificial pigment to the hair, whereby the roots (the sections of the hair follicles closest to the scalp) are noticeably warmer in color (more red/orange) than the ends of the hair. This can happen for a few reasons, but the two most likely causes are explained below. 1. Hot roots occur because the heat from your scalp causes the color at the roots to develop faster than the color on the mid-lengths or ends, so the color at the roots has a lighter color than the rest of the hair. 2. Hot roots can also occur if we select a lighter color on our previously colored hair. How do we prevent Hot Roots? Tip #1: Keep your Color the same Your roots' color and color through the ends need to match for a smooth color, so avoid touching them up with a Lighter, Warmer shade — it’s an instant guarantee for Hot Roots. Use the same color on your regrowth roots that you used through your ends for one consistent Hair Color. Tip #2: Flip your Application Routine When we do hair coloring by using Mayraki Permanent hair dye, apply the from the ends to the lengths of your Hair first, avoiding your roots about 2-3cm, to allow the cooler parts of your Hair more time to process. Then go back and apply to your roots in the last, where the heat from your scalp will help with processing. Tip #3: Apply evenly on the hair roots, and leather thoroughly to avoid overloaded products on the roots. Tip #4: Do not leave the products on for more than 40 minutes on our hair. Hope this helps. Regards, John Cortez Mayraki
Graham D.
I have a Renault kadjar, which developed a problem with the multimedia side in as much as it would not switch on and I had a flashing green on my main dashboard, I tried a few local garages but they would not even look at the car, so I ended up talking it to a Memsie Renault dealership, after checking they stated that it would need a new radio to rectify the problem, so the car went to their workshop ( and at this point I am not convinced they actually looked at it) they had it for the best part of a day and I then received a phone call in Which they said they would not sort the problem and I quote here “its too fiddly and finicky to sort” and remember it’s a Renault dealership are they not supposed to be able to repair all faults, absolutely ridiculous and childish response. So I ended up putting it to a car electronic specialist and low and be hold it’s not the radio that’s the problem it’s the system software that needs to be updated, and this requirement was sent out in the form of a bulletin by Renaults tech department .and it will only take a few hours to put right, So Renault must have known this was required so why as a Renault owner was I not informed, these are questions that are not being answered, Now is been almost 3 months and I still can’t get it fixed until October and I have to drive it 64 miles further away to have it done. I contacted Renaults head of complaints and they were not much help at all, I have had to organise the upgrade and all the bookings etc, no thanks to them,
Palettes and P.
I bought the Mayraki Keratin. Followed instructions EXACTLY. It left my hair nicely conditioned, but not shiny at all like a Keratin treatment. The part that concerns me the most is the strong formaldehyde smell. My air cleaner registered 150 (usually it is 1 or 2) on its meter when I was flat ironing, which means highly toxic. Also, my hair went to light brown from dark brown. I kind of like it now, but not at first. This did not work as I expected it to.
Response from MayrakiSep 27, 2023
Hello! Thank you for reaching out to us. Mayraki Products are Formaldehyde - Free, No Methylene Glycol, No Formalin, No Methanal or thanediol which all are chemicals when heated will turn into Formaldehyde. Can you send us the photos of your color change? It's possible that the temperature of the flat iron is a little high for your hair, excessive temperature may cause the hair to emit a burning smell, and the hair color may turn yellow. We hope we have clarified your queries. Have a great day! Sincerely, John Cortez Mayraki Team
Amaroc S.
Worst company ever, they buy reviews to show on their website but clearly here it’s a different story with people’s experience! Money hungry crooks who do not accept any returns and have products that don’t work. Someone even created a Facebook page to speak the truth!
Response from MayrakiSep 19, 2023
Hello Amaroc, We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration and how the product was applied, For this reason, we do not offer a product guarantee as results are subjective. We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit. We truly are sorry that we will not be able to process a FULL REFUND but we will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly. Regards, JM Mayraki