MayrakiReviews of hairmayraki.com

Response from MayrakiMay 7, 2024

Dear Customer, We apologize for the inconvenience you've experienced and for any frustration caused by your purchase experience. Your feedback is essential to us, and we take such concerns seriously. However, after a thorough search using the information provided, we were unable to locate any corresponding order in our system. We understand your disappointment and frustration, and we would like to address this matter promptly. To assist you further, could you please provide us with any additional details regarding your purchase, such as the order number, email address used for the purchase, or any other relevant information? This will help us investigate the issue more effectively and provide you with the assistance you require. Once again, we apologize for any inconvenience caused, and we appreciate your cooperation in resolving this matter. Best regards, Sophia Customer Service Team

Response from MayrakiMay 7, 2024

Dear Ashley, We are deeply sorry to hear about your negative experience with our product. It's distressing to learn that you've encountered such issues and we sincerely apologize for any inconvenience caused. Regarding your concerns about the product's color and its effects on your scalp and sink, we would like to clarify that our natural anti-grey hair treatment derives its color from herbal extracts, resulting in a non-transparent form. Similar to residue from flower arrangements or gardening activities, this coloration can be easily washed off after use. Alternatively, gloves can be used during application if preferred. We understand the importance of providing clear communication and support to our customers, and we apologize for any difficulties you've encountered in reaching us. Our commitment to customer satisfaction is paramount, and we are dedicated to addressing your concerns promptly. While we strive to provide high-quality products and exceptional customer service, we acknowledge that your experience fell short of expectations. We would like to assist you further in resolving this matter and ensuring your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your understanding and patience as we work to rectify the situation. Best regards, Sophia Customer Service Team