MayrakiReviews of hairmayraki.com

I am extremely disappointed with how my case has been handled. After using one of this company’s products, it caused severe and permanent staining to multiple items in my home, including furniture, textiles, and bathroom surfaces. The damage clearly exceeds €1,000 and has been fully documented with photos. From the beginning, I contacted customer support in a calm and reasonable manner, initially only requesting a refund. However, given the extent of the damage, this is clearly a product-related damage case, not a simple return. Over several weeks, I have received repeated responses stating that my case is “under review” or “being escalated,” but no concrete solution, timeline, or compensation proposal has ever been provided. After setting clear deadlines, my last message was not answered at all. At this point, I feel that my case is being deliberately delayed rather than resolved. I would strongly advise others to be cautious. While issues can happen, the way a company handles them is what matters — and in this case, the lack of accountability and communication is very concerning. I am still open to resolving this matter fairly and hope the company will take responsibility and provide an appropriate solution. 21.05.2026 Update: After the company publicly stated that my case would be prioritized and resolved within a few days, I have not received any further response at all. This confirms my concern that the issue is being deliberately delayed rather than resolved. Update 17.06.2026: Update: After months of communication, repeated assurances that my case was being reviewed, and a written statement that a full refund had been processed, I have still not received the refund and my follow-up inquiries have gone unanswered. The original issue involved significant damage to multiple household items allegedly caused by the product. Despite extensive documentation and photographs being provided, no final resolution has been offered. At this point, I am extremely disappointed by the lack of communication and follow-through. Update 29.07.2026 Unfortunately, this issue is still unresolved. No refund was received. I then asked the company to provide proof of the alleged refund, such as the PayPal transaction ID or any payment confirmation. My request has been ignored, and no evidence has been provided. The separate issue of the extensive property damage caused by the product also remains unresolved. I had hoped to resolve this matter directly with the company, but after many months of delays, repeated assurances, and now an unsubstantiated claim that a refund was processed, I am left with no choice but to pursue the matter through the appropriate consumer protection channels. I will update this review if the company finally resolves the matter.

It took 8 weeks before my product arrived - I messaged customer service and they took ages to respond - they could not confirm when I would get items. I requested a refund but was told I would have to pay for that! The product itself leaves hair feeling stiff and rubs off onto pillow case. Do not buy from this company! Response to Mike at Mayraki Order 10184488 I have already emailed you 5/6 times, the last email was sent last Saturday requesting for refund. Since then I have used the product and it leaves hair stiff, leaves dye on pillow and this morning my scalp feels irritated (I did a test before use). Please issue a refund as I raised concerns to you after 2/3 weeks of not receiving the product - your website states products will be received by then, I received after 8 weeks and I informed you then that it was too late and to issue a refund. I look forward to receiving refund. Thank you

Company sent product but unusable as it is labelled “dark 10” and given I am strawberry blond this is definitely not the colour I ordered. I have emailed three times over a three week period to return it unopened but no response.

Ordered product on 14 Feb 2026. Have not received product as of 27 Mar 2026. Customer service number on website doesn't work. No online chat with customer service. Just fill out a form on the site. No response. No contact person on site. This is a terrible customer service experience already and I haven't yet received the product.

My first order of a Mayraki branded product happened in 18 JUNE 2025. In the same day the order status surprisingly fast change to “shipped”. I received the purchase short after with no problem then. Then in august and september 2025 received some normal afteremails asking for feedbacks and re-order if I had ran out of my product and so on..So far everything was just normal. Then in 21 NOVEMBER 2025, I did my second order, when closing to run out of the product. Just like in the first order, the status changed to “shipped” in the same day. THEN THE NIGHTMARE STARTED. On 28 NOVEMBER 2025 got an email with the status “The shipment is handed over in bulk final acceptance of the item to be confirmed”, the subject said “in transit” and new info on the email text said “Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.” After waiting a lot, already in 05 JANUARY 2026 I tried to call both telephone numbers from the Mayraki website and one number the call simply DOES NOT CONNECT to the other end, the second number an automatic answer says amongst other “you are eligible for a promo, to continue press one or hang up the phone”. Well, as I was just calling regarding the shipping of my product, and as the only option of all ways to reach them, I pressed # 1, somebody answered, I explained my situation, asked if there was from Mayraki hair product company, and they HUNG UP THE PHONE ON ME TWICE. After that, already in 15 JANUARY 2026 I sent an email saying something was wrong with my shipping. On 16 JANUARY 2026 got an email saying “your order has a delivery exception” and in the email text for my surprise was stated “Please contact the courier if you have any question regarding the delivery exception” so literally transferring the shipping responsibility to me. So I decided to go to my local post office. They had the local shipping code and found out that the retaining at the customs (we are talking from a EU country to another EU country) happened due to lack of information on my address, and had already returned to Mayraky. The most impressive thing was that, like I said to the post office attendant, it was not the first time I ordered so the company (Mayraki) knew my address correctly. After checking the product tracking number and seeing it was already back at the sender’s (Mayraki) I decided to make another THIRD ORDER already in 11 FEBRUARY 2026 and asked the company by email to send both, the one I’d just ordered and the one that returned. I took the chance on the email to say none of the telephone numbers worked and apparently didn’t belong to something related to Mayraky as they hung up on me twice. We are now on 23 MARCH 2026 they said the item was shipped but I HAVEN’T SEEING NOTHING SO FAR. Basically from 21 NOVEMBER 2025 to 23 MARCH 2026 there are 4 (FOUR) MONTHS WITHOUT RECEIVING MY PRODUCT. A last emaisl on 12 march 2026 was received saying I got 650 points.

I ordered in early January 2026. Two weeks later I cancelled because the order never shipped. I received the confirmation for the cancellation. It’s almost April 2026 and I’m yet to receive my refund. I’ve sent multiple emails, which they would respond to saying to give them time and now they no longer respond to my emails inquiring about the status of my refund. Do yourselves a favor and DO NOT DO BUSINESS WITH THEM. THEY ARE SCAMMERS

Can I give a negative stars? Put in an order in February. Still have not received it. When you call customer service it’s a fake number. I’ve emailed multiple times. Their first response was “oh let me check your order to see why it hasn’t shipped” never heard back. Messaged again and they said they would refund. That was over a week ago. Now I’m having to contact my credit card company. Horrendous to deal with. If you’re thinking about ordering do yourself a favor. Don’t do it. And then they respond on trust pilot some random generic response. DONT ORDER EVER FROM THEM!!

It's a good product ,I just thought they must have sent it around the world a couple of times before I received it because it took so long to get here after I ordered it other than that I like the product.