MayrakiReviews of hairmayraki.com

Response from MayrakiMar 8, 2026

Hi Emerald, Thank you so much for sharing your thoughtful experience. We completely understand feeling a bit nervous before trying a keratin treatment especially after reading mixed reviews online so we truly appreciate you giving Mayraki a chance and taking the time to describe your experience. We're glad to hear that the formula felt gentle for you and that you noticed your hair becoming smoother and less brittle. Creating products that are effective while still being as gentle and comfortable to use as possible is something we care deeply about, so your feedback really means a lot to us. Thank you as well for mentioning the blog that helped guide your decision. It’s always encouraging to know that honest experiences and shared information help others feel more confident when trying something new. Warm regards, MIke Mayraki Support team

Response from MayrakiMar 8, 2026

Hi Marvelous, Thank you so much for sharing your experience! We completely understand the hesitation when it comes to hair products that might feel too heavy or weigh the hair down, so we're really glad to hear that the keratin mask worked well for you. It’s great to know that you found the formula lightweight and non-greasy while still giving that smoothing effect. Hearing that your hair feels sleeker, healthier, and more manageable after a few uses truly means a lot to us. We always aim to create products that deliver results without that heavy, coated feeling, so your feedback is very encouraging. Thank you again for taking the time to leave such a thoughtful review and for highlighting how it works for those who prefer lighter-feeling products. We truly appreciate your support! Warm regards, Mike Mayraki Support team

Response from MayrakiMar 6, 2026

Hi Melanie, Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had and for the delay in processing your refund. We understand how frustrating it must have been to wait longer than expected and to spend so much time trying to resolve the situation. This is certainly not the level of service we strive to provide. We are glad that your refund has now been completed, but we truly regret that the process took over six weeks and caused you inconvenience. Your feedback regarding the return shipping cost and the time it took to reach a resolution is important to us, and we will make sure it is shared with the appropriate team so we can continue improving our processes and response times. We are also very sorry to hear about the reaction you experienced and the issues you encountered while using the product. Customer safety and satisfaction are extremely important to us, and we always recommend performing a patch test prior to full application to check for any sensitivity. Your comments about the product and communication experience are noted and will be reviewed internally as we continuously work to improve both our products and customer support. Once again, we truly apologize for the inconvenience and frustration this situation has caused you, and we appreciate you bringing this to our attention. Sincerely, Mike Mayraki Support team

Response from MayrakiFeb 25, 2026

Hi Cori, We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. Waiting longer than expected for an order especially without clear updates is never ideal, and we sincerely apologize for the inconvenience this has caused. We’d really like the opportunity to look into this properly for you. Could you please send us your order ID? Once we have it, I will personally make sure to follow up with our fulfillment team and place your order on priority to help move things along as quickly as possible. Your satisfaction is very important to us, and we want to make this right. We’re here to help and will do our best to resolve this for you as soon as we receive your details. Thank you, and we hope to hear from you soon. Kind regards, Mike Mayraki Support team

Response from MayrakiFeb 7, 2026

Hi Jas, Good day, we’re very sorry for the concern and frustration this has caused, and we truly understand how worrying it can be to see a charge without receiving an order confirmation. This is definitely not the experience we want for our customers. Please send us your order ID , and we’ll personally check the status for you, provide a full update, and make sure your order is processed and delivered as soon as possible. We appreciate your patience and the chance to make this right. Sincerely, Mike Mayraki support team

Response from MayrakiJan 25, 2026

Hi Jeet, We’re truly sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused. Regarding the product date, we want to clarify that our products are not expired. The date shown indicates the expiry date, and the product remains safe and effective within this period when used as directed. That said, we absolutely understand your concern and want to make this right for you. Please send us your order ID so we can immediately review this and arrange a replacement for the product as a priority. We’re also sorry to hear that your express delivery did not arrive within the expected timeframe. Once we have your order details, we will investigate this with our shipping partner to ensure it’s properly addressed. We value your trust and appreciate the opportunity to resolve this for you promptly. Warm Regards, Mike Mayraki Support team

Response from MayrakiJan 23, 2026

Hi Maria, We sincerely apologize for the frustration and disappointment this experience has caused, and we appreciate you taking the time to share your concerns. We would like to reassure you that your orders #10182701 and #10182214 have already been processed. Once the carrier completes the shipment handover and uploads the details into their system, the tracking numbers will be generated and shared with you automatically. We understand how upsetting it is to be left without updates, especially when you are in the middle of a hair treatment, and we truly regret the lack of visibility during this time. Regarding shipping options, we would like to clarify that express shipping is an optional carrier service and does not bypass standard processing timelines. We are sorry if this caused any misunderstanding, as it was never our intention to mislead. We acknowledge that our follow-up did not meet your expectations, and for that, we take full responsibility. Your feedback has been escalated internally so we can improve our communication and service moving forward. Thank you for your patience. Please rest assured that we are actively monitoring your orders and will provide the tracking details as soon as they are available. Sincerely, Mike MAyraki Support team

Response from MayrakiJan 23, 2026

Hi Kalpana, We sincerely apologize for the delay and for the frustration this has caused. This is certainly not the experience we want any of our customers to have. Please rest assured that we will process a 100% refund for your order. Our team is already taking action to ensure this is completed, and you will receive a notification once the refund has been successfully fulfilled. We truly regret the inconvenience and appreciate your patience while we resolve this matter. If you need any further assistance, please feel free to reach out to us directly so we can ensure everything is handled promptly. Sincerely, Mike Mayraki Support team