HairClubReviews of hairclub.com

I had a great experience with my consultation with Steven, learned so much, can’t wait to get my hair back!!!

5 star experience Great customer service, caring staff dedicated to satisfaction and results Highly recommend Steven and his team do a great job

Excellent service natali k.

Natali is the best

Had an amazing experience with Natali.Shes extremely charismatic & professional.Thank you Hairclub ❤️

Jasmine was so gentle i love the service i had

I was told the records did not show that the hair I sent out for repair in March of 2023 had never returned. One year later !!!! Although my stylist continually checked to see if it had been returned and it was in the system they will not honor my request. Not even offering any type of partial reimbursement !!!! I have been a loyal customer for 8 years here in Fl and previous to that in Ct. I stayed with the company throughout the covid shut down and would think that HC international would have some understanding for its customers. I am highly disappointed that the corporate office is not able to accommodate my request for reimbursement of a $370.00 hair piece that I bought and paid for but never had the opportunity to use ... This is not fair to treat a loyal customer, I'm moving out of state and there are no HC in the area I'm moving to otherwise I would have stayed with the company.... Now I'm not sure if I would with the way this has been dealt with...

Disappointing Experience with Hairclub in Wichita, Kansas I regret to share my Mom's disappointing experience with Hairclub in Wichita, Kansas. I am compelled to express my dissatisfaction with the manner in which they handled the closure of their business and the subsequent refusal to provide a refund for services that she can no longer access. She spent thousands of dollars to pre-pay for 12 months of services and products. She only got 3 months of them. Firstly, the abrupt permanent closure of the business without any prior notice or communication was extremely disconcerting. It left her, along with many other clients, in a state of confusion and uncertainty regarding the status of our ongoing treatments and commitments. The lack of transparency and consideration for their loyal clientele was disappointing, to say the least. Furthermore, despite the closure of the business rendering their services inaccessible, Hairclub has adamantly refused to provide any form of reimbursement or compensation. This disregard for the financial investments made by their clients is both unprofessional and unethical. It demonstrates a blatant disregard for customer satisfaction and loyalty. Attempts to communicate with Hairclub regarding this matter have been met with dismissive responses and a lack of accountability. The refusal to acknowledge their responsibility in providing refunds for services that can no longer be rendered reflects poorly on their integrity as a business. In conclusion, her experience with Hairclub in Wichita, Kansas, has been nothing short of unsatisfactory. The abrupt closure of the business coupled with their refusal to provide refunds for services I can no longer access highlights significant shortcomings in their customer service and ethical standards. I would caution potential clients to thoroughly consider their options before engaging with this establishment.