HairClubReviews of hairclub.com

I am very happy with my hair and the staff and Jackie is very helpful and professional.

They always go above and beyond. I haven't felt this confident in years!!!!

Misleading Practices and Poor Customer Service at Hair Club I recently had a very negative experience with Hair Club in Virginia Beach, specifically regarding the purchase of an Xtrallux Turbo Pro 316 laser device. Firstly, the product itself was not as described. The cap was far too large for my head, making it ineffective and impractical to use. I contacted Hair Club about this issue and while a manager was initially supportive, the follow-up communication did not provide any helpful solutions. Secondly, I discovered a significant and concerning price discrepancy. I purchased the device for $2,099.30 (net), but it is now listed on the Xtrallux website for only $1,299. This drastic price reduction, advertised for the same month I bought the product, feels incredibly misleading. To make matters worse, the Hair Club failed to inform me of their "No Refund/No Return" policy. This policy was not on my receipt, nor was it verbally disclosed. This lack of transparency contradicts their advertised "satisfaction guarantee" and the Xtrallux 6-month satisfaction guarantee. I have attempted to resolve this with Hair Club directly, but my concerns have not been adequately addressed. I am extremely disappointed with the product, the misleading pricing, and the poor customer service. I would not recommend purchasing from this Hair Club location.

Excellent service by Emeley!!! I called recently to get information for my boyfriend and she was extremely helpful and informative, explaining exactly what steps to take and how the consultation process works. Super encouraging and very excited to get started! Thank you Emely!

great team of professionals. Feel very happy to have found hairclub to treat my hairloss. thank you Emely for all your help!

I am always extremely satisfied with my experience at Hairclub Montreal. When Holly does my hair I leave feeling like a million bucks. I recommend Hairclub, and Holly, to all my friends and family in the area!

I highly recommend the specialist Holly! Fabulous and intuitive, she knows the answer to my questions before I even ask! Thanks hairclub and holly for helping me with my hair!

Went to Hairclub in montreal and had impeccable service. Alyssa really knows her stuff, she convinced me to try something new and I couldn't be happier with the results! Thank you so much! I'm in love with my hair now, and I'm a person obsessed with it.