HairClubReviews of hairclub.com

When I went to hair club last year the salesman told me this would be the solution for me and the only thing that would work because of my alopecia. I asked many questions and asked if this would be a lifelong solution and what exactly it would cost me in the long run. He stated for the $3500 I paid That I was covered and the only thing I would have to pay in the future would be for regular salon visits. I knew nothing About how this works and naively I believed him. The hair pieces and service was great however today when I went in I was told that my contract was expiring and to keep it going would be 539.00 per month!!! I didn't get any services for approximately 2 months due to covid for 1 and 2nd I was completely lied to by the salesman. I am now rushing to find alternatives. Basically xstrands plus is a wig topper glued to your head.....not worth 539.00 a month. Very frustrated 😞.....UPDATE 3/16/2021 Soooo...Hairclub sent me an email asking me to send them my information since they could not find my account ((on internet I use my maiden name)) they had an store manager call me about the review. I told her everything that happened , she told me she would have the manager call me and guess what? STILL NOTHING.....I will make it my mission to let as many people as possible know what they are doing to people....I have had a few messages from people asking me questions about what happened, they WERE potential customers...I told them the facts and only the truth but I feel good knowing that I am at least saving other people from going through what I have. SHAME ON YOU HAIRCLUB for taking advantage of people at their most vulnerable times.

Don’t even waste your money because I promise you, you’re never going to get it back. My package has been missing since December 22nd of 2020 and when I contacted them, via email the next day, that was the last I’ve ever heard from them. It’s now January 16 2021 and I still haven’t received my package or a refund/cancellation of my order. I’ve called everyday this week and everyone basically tells me they don’t know anything and that they’ll “pass it on,” whatever that means. Why isn’t there a direct line for orders and refunds and why don’t they respond to their emails. I’ve sent over 5 emails since the first and haven’t gotten a response for any of them! Also why do you have different departments and you’re employee’s are unaware of what they even do and how to even contact them. I’m beyond frustrated; their products are very expensive and now I’m stuck with a bill for an item I never even got!

I have been a HCM client for 28 years. I pay for my program a year in advance. My most recent contract expires this month. I was there today and was asked to renew. I asked about the 2 months that I was not able to get those 2 services or one of my new systems while the center was closed due to COVID. I thought the right thing to do was extend existing contract to March to make up for those 2 months or reduce the renewal price by the $798 I paid for those 2 months but received nothing. They were not willing to do anything to make this right. I did not renew and will look for other options if not made whole. This is not the right way to run a business or treat any customer especially one that has been faithful for 28 years and has never complained even when things have gone wrong on occasion. This, however, has me feeling very disappointed in this company. I absolutely love my stylist and have been happy here for these 28 years and don’t want to leave, but I can’t be treated unfairly. I have not received any contact as of Jan 19. I was told when I was there the GM would call me, but haven’t heard anything. I emailed her last week with no response yet. Who should I contact to discuss my concern. Thanks.

My scalp was burn sow bad with the tape an glue they dint do nothing about it needed to go to see a Doctor an they confirm me thats wat it was an they dint do nothing about it .. to many complains nothing done..😣

I wish I had never heard of hair club. I spent over $35k over 7 years of service. In July 2019, I stopped the service. I have since been growing out my bio hair. The original alopecia, which was just in spots, is easy to camouflage. What I can’t camouflage, is the traction alopecia I experienced across the entire area where the system was attached. They never warned my about this occurring. This company is a predator who preys on other’s misfortune. Please, do your research. There are so many better ways to deal with hair loss that don’t involve permanently scarring your scalp and spending $10’s of thousands of dollars in the process.

Very upset did not get my new hair last month because didn't come in. I've been coming here for 6 years had some NSF hard times but always paid before my next appointment, during COVID payment still came out but no service! I'm at the Woodbridge location my hair finally in but because I have the October NSF they will not put my hair n the manager said she is too busy to talk to me when they know I have always paid. I'm very upset now ! This is horrible service I have sent allot of business this way !!

WOW!!! I DON'T THINK THIS WORD SUMS UP THE WAY FEEL ABOUT MY HAIR CLUB EXPERIENCE! MY JOURNEY STARTED 6 YEARS AGO WHEN I SAW THAT MY HAIR WAS THINNING A LOT! I BEGAN TO SEARCH FOR A SOLUTION TO HELP ME WITH THIS PROBLEM. I TRIED WIGS, BUT THEY WERE HEAVY, ITCHY AND VERY UNCOMFORTABLE. I CAME ACROSS AN ADVERTISEMENT FOR HAIR CLUB BUT THOUGHT IT WAS SPECIFICALLY FOR MEN. I MADE THE THE CALL TO THE H/C CENTER ONLY TO FIND OUT THEY HELPED WOMEN LIKE MYSELF. IMMEDIATELY I SCHEDULED AN APPOINTMENT FOR THE FOLLOWING WEEK! ONCE I ARRIVED TO THE CENTER I WAS GREETED WITH A FRIENDLY SMILE AND WAITED A FEW MINUTES WHEN THE CONSULTANT CAME AND GOT ME. SHE WAS VERY KNOWLEDGEABLE AND ANSWERED SEVERAL OF THE QUESTIONS I HAD EVEN BEFORE I ASKED THEM. I WAS AMAZED AT WHAT H/C HAD TO OFFER SOMEONE WITH MY PROBLEM. I COULDN'T WAIT TO GET STARTED AND SOON SHE WAS SETTING UP APPOINTMENTS FOR ME. AT THE NEXT FEW APPOINTMENTS I ALSO MET WITH ASHLEY MY STYLIST WAS GIVEN MORE INFORMATION AND WAS TOLD ABOUT THE PRODUCTS I'D BE USING AND WHY THEY WERE IMPORTANT FOR SUCCESSFUL RESULTS. WITH EVERY FOLLOWING APPOINTMENT I WAS GIVEN ESSENTIAL INFORMATION AND FINALLY THE DAY ARRIVED WHEN I RECEIVED MY HAIR!!!! NEEDLESS TO SAY I WAS SURPRISED AND HAPPY WITH MY NEW HAIR IT WAS BETTER THAN I EXPECTED! TODAY I SINCERELY BELIEVE ALL THE INFORMATION AND APPOINTMENTS I WAS GIVEN ARE WHAT HAVE MADE MY JOURNEY WITH HAIR CLUB EXPERIENCE SO AMAZING AND SUCCESSFUL! I NEVER TOLD ANYONE ABOUT HAIR CLUB NOT EVEN MY HUSBAND AND KIDS! I FINALLY DID ABOUT 6 MONTHS AFTER I GOT MY HAIR !!! THEY ONLY KNEW THAT I WAS HAPPIER THAN I HAD BEEN. IF EVER I HAVE A QUESTION OR QUESTIONS ABOUT SOMETHING CONCERNING MY HAIR, FINANCE OR SCHEDULING APPOINTMENTS, I QUICKLY RECEIVE A RESPONSE FROM HOPE OR MY NEW STYLIST KEVIN. I HOPE THIS REVIEW HELPS SOMEONE CONSIDERING JOINING HAIR CLUB. I AM HAPPY TO BE A MEMBER AND BLESSED TO HAVE A STAFF LIKE HOPE, JENNIFER, JEREMY AND MY STYLIST KEVIN IN MY CORNER!! THEY ONCE WERE FRIENDS BUT NOW I CONSIDER THEM EXTENDED FAMILY! YES ASHLEY YOU ARE ALSO INCLUDED IN THERE!! SO WITH A GRATEFUL HEART AND BEAUTIFUL HAIR I WOULD LIKE TO THANK YOU ALL!

Was told in person & by the advertisements you can workout, swim, jet ski, etc with their “hair system”. The “System” is a hairpiece glued to your head- which does NOT withstand swimming or workouts. If you are active, the glue breaks down in a day or two, and will easily come off, especially the front hairline piece. It’s too bad, because it totally changed my appearance & took 20 years off, but the constant worry about it coming loose wasn’t worth the cost. It ended up coming off in the shower and I didn’t go back.