HairClubReviews of hairclub.com

I would really appreciate you or anyone reading the reviews to have a look at my review From Winnipeg Manitoba Canada, this place is truly a scam they have no interests in genuinely caring or helping people like us out! All they care about is Money! I am so very sorry to see and read all the damage that they’ve done to the people who’ve given them a business! I had originally came in there for some help with my situation and mine was different than usual clients, I had surgery gone wrong and they had said they could help me, as vulnerable as I was looking for a solution for myself, they said that this device is the only way, so until I received this so called device I wasn’t sure what it was until I received it! It turned out to be a cut out of a wig they glue on your scalp!?! Very nasty, to say the least! I had a full head of beautiful gorgeous hair minus the scar I had from the surgery gone wrong, they glued this ugly smelly piece on my head then very slowly each appointment I had hair cut shorter and then shaved so this ugly device they call it would be covering that area that had no hair! My daughter said why are they doing that?! I truly trusted them at that time which clearly was a huge mistake! So in order to get out and away from this nonsensical non realist place I found a way to remove that device myself and she wasn’t happy to hear I had done that, my hair after working with these people had no chance! So I had to shave off all my hair and go back to wearing wigs which I haven’t needed in quite some time! I tried to get in touch with someone higher up and the lady offered me a head piece which I was clearly so extremely upset with, I couldn’t believe how she handled this circumstance it was completely unacceptable and unfounded!!! I would have been grateful to receive a refund due to all the damage and anguish they had caused me!!! I strongly don’t recommend this facility to anyone please do your homework before committing yourself to this fake facade! Don’t be fooled by this fools, of their foolishness!

I have been a hair club client for 2 years, I love my hair and can't really imagine being without it. I have a question and can't seem to get a good answer from anyone. We pay a lot for our hair systems, why aren't we allowed to keep them? Don't they belong to us? I repair and make dolls, and would like to keep my hair for this reason. Please let me know why I haven't been allowed to keep my hair. Thank You for your help.

July 5, 2021 I was told by the area manager of PA that I would get a refund from Hair club as soon as they reviewed my paperwork/services. I spoke to the manager by phone in April, 2021. I signed a contract at the Bala office on Feb, 2020 and lost all of my hairline. I also received scalp burns from my hair being dyed with the unit on my head. I have since spent hundreds in visits to the dermatologist/prescriptions. I received services from the Bala Cynwd, Montgomery county office for a full year. I sent pictures of my hair and a certified letter in March, 2021 to that office. I sent the before and after pictures of my hair. I received a call from the manager there asking if I would consider coming back. I stated no way! I called the corporate office and was told someone would return my call. I spoke to the area manager in April, 2021 he asked if I wanted to receive services either in Elkins Park or New Jersey locations. I explained I did not want to have any more services done by Hair Club. I explained that I just wanted my money refunded. I have to wear wigs/head wraps. The manager lied to me and stated that he would get back to me about a refund. That was in April, I spoke to Alex. I also called 1-888-369-0394, 1-800-369-0394, Hair Global Headquarters. I have been given the run around. I have experienced emotional stress due to the condition of my hair. I have spent money on hair products, wigs etc. This company has shown no empathy or professionalism. This is my second review on this site. Norma Rhine

I visited my local Warwick hair club over a year ago . I explain to the gentleman how much I could afford each month. He set up a plan for me which included less hair analysis visits to accommodate my plan but that was OK with me. Everything was going fine I was paying my monthly payment I was getting my products every month, my hair was getting better. But after like 15 months went by I realized I was still paying. I called up to pick up my product they told me I had no more product to get? I called..The gentleman told me that it was a 12 month plan and free interest for 12 months I assumed I was paying for 12 months. As I looked further into my paperwork I realize I’m paying for 24 months. I guess that was his way of lowering my payments. His response was “if you add up your payments you can see it does not add up”! Why should I have to add up the payments that should’ve been forthcoming. So for the last 12 months of my contract I will get no product and no services. I feel that this was deceiving. I would not have a problem paying if I was still getting product but the fact that I have to pay for almost another year and get no product/services? He keeps telling me that’s the issue with the lending company. But I’m telling him that was not clearly explained by him. HE gave me the contract and HE decided on the term, that’s how he was able to get me to agree to my budgeted payment. Yes I should have read the contract better but I trusted him . Mistake !

HC has totally broken our service agreement contract. My hair is literally shredded. Replacement is 6 months past due. Salon has no solution to offer. I did get one proactive call - to ask me for a new credit card so I can continue to pay for *nothing*.

I had hair and style treatment on June 3. Due to my recent back surgery, I had difficulty walking and sitting in the stylist's chair because of the back brace I am required to wear. The entire team went out of their way to help me be comfortable and feel safe that I would not fall. Kim (the receptionist), Dani (the stylist), and Whitney (the manager) were all professional and deserve a 5-star rating. They are the best! Thank you to each of them for their concern and caring.

This is a professional staff of the first order. Jacqueline (Jackie) my stylist is attentive, creative, with a friendly and polite demeanor. I appreciate the staff Liz and Diane who try to help whenever they can. Thank you, Judith

I've been a HairClub member since 2018 and it truly changed my life. While the initial system that was put on was a bit daunting at first (puffy, dry), I tried to quickly learn how to style it and maintain it myself and HairClub was very helpful along the way. YouTube videos online are also very useful. It was a learning and took a lot of work but, it was better than the alternative of being bald. It's a partnership — HairClub can make sure you're satisfied before you leave their offices, but it's up to you to take care of the hair and to be careful with how you sleep, and be mindful of how often you're washing it etc. Think of it like this...the second you leave the office, everything you do will play a role in the system coming up. Exercise, swimming, bike-riding, sleeping, brushing, washing. That's the nature of a system that is attached to your head with glue and tape. It's expensive. And at every turn, they try to persuade you to go to a higher level (more frequent hair services, better quality hair, better quality bases etc. — all inconsistent from club to club, member to member, so it seems). At the end of the day, it's a business that needs to make money. In order for the business to make the most money, they need their customers. Some of the employees are wonderful. Very friendly, helpful, polite, and talented. Other employees have proven to be deceitful, dishonest, and unprofessional. When the global pandemic hit, all of the members were expected to continue paying for services despite the centers being closed. Individual arrangements were made and discounts varied from customer to customer. I understand the pandemic was out of their control (despite some stylists feeling that the virus was a hoax, that's another story), but how are members expected to throw hundreds to thousands of dollars out over the months that the centers were closed and get nothing in return? I understand that they did what they could to survive (virtual assistance, shipping out pre-cut hair) but it just didn't work out. I found other options and, despite having paid for a few months (at a slightly discounted rate), I had to leave HairClub. I was able to buy hair from freelance stylists and do my own maintenance and the only issue I would run into was the skin systems shedding quicker than I was used to with the HairClub lace systems. HairClub happened to reach out to me in April of 2021 with new pricing discounts and an incentive to come back with skin systems every 6 weeks and they caught me at a bit of a crossroad since the system on my head was shedding badly. I was told the price-point, I was told I would get skin systems, and I was told I'd get them every 6 weeks. Upon signing, I got in the chair and the stylist examined my thinning skin system and then the frontal hairline was snipped to show me how we could shorten it as the hair thinned. Unfortunately for me, this system was now unusable and I was relieved we would be applying a new system. I was then informed that there is an extreme backorder on hair but that HairClub had 2 of my old lace systems that hadn't been used in-house. I was told I wouldn't be able to do skin systems and that new hair could take 3-12 months to arrive! I was confused and frustrated and I felt deceived. The current system on my head had been snipped and now I was tricked into signing a year long contract when hair might not even arrive for a year. And forget about the skin systems. I wasn't getting those. I took a deep breath and just allowed the stylist to put the older lace system on. It was fine. Not great, just fine. However, when I got home, the lace system was too small. Having gone to different stylists, my "template" had changed and this lace system is too small. Shouldn't someone have checked this before applying? Where did things go wrong? When I reached out to cancel the contract again and request that final system be mailed to me, I was met with anger and more deceit. I was told that my recollection of events was wrong and that I now broke two contracts. I thought I could have that final system and be able to somehow sew the two together and have it cut properly to fit my head but I was told that I couldn't have that final system. I also felt I was owed something since I had paid for months without receiving any service or any hair - HairClub did not agree to that. At the end of the day, pre-pandemic, HairClub was fine. It was an expensive solution to a hair loss problem. I've yet to work with a stylist who actually wears the systems themselves so no one is truly informed on the day-to-day scenarios that you deal with and a lot of the "issues" are explained away as a fault of the customer. Life will go on. Now someone will reply to this review saying that it's not an accurate portrayal of what happened so it will my word against theirs. At the end of the day, I am standing in my truth.