HairClubReviews of hairclub.com

3.4929 reviews
Wellness & Spa
1499 W. Palmetto Park Road, Suite 300, Boca Raton, Florida

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HairClub

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About HairClub

For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.

HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: hairclub.com
Website: hairclub.com
Category: Wellness & Spa
Location: Boca Raton, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HairClub reviews

929 approved reviews, newest moderated first

It''s Just M.
Jan 9, 2017
Love HC
Love HC and all the stylists. One complaint is when your stylist is in the process does she vanish for sometimes 20-30 minutes leaving you sitting there wondering where she is and why the wait. Do the stylists work on two clients at a time?
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with our staff. However we're sorry to hear that your experience with our product has not been up-to-par. We will be in touch to address any concerns.
Anoyomous / Name W.
Jan 9, 2017
Expensive & Temporary Solution
Expensive, and adhesives & glues do not work very well. I have been a client for over 20 years, and maybe 1 out of 4 visits the hair works well (stays on). After going to the HCM, you will need a friend to cut your hair again, otherwise it will look like a mop.
Response from HairClubJan 11, 2017
Thank you for your honest review and your loyalty to Hair Club. It troubles us to hear about your experience in our center. It’s our priority to ensure every member feels comfortable and we want to do whatever we can to rectify this situation. We appreciate the time you have taken to give us this feedback. We will contact you directly to personally address your concerns.
Nashville Lisa E.
Jan 9, 2017
Service and product was way below standards that were represented.
Customer service and product was way below standards that were represented. requested prorated refund after first style and they would not. would stay away from the Nashville, Brentwood facility.
Response from HairClubJan 21, 2017
Hello, Thank you for your review. I left you a voicemail with my contact information. Feel free to call me at your convenience so we can discuss further. I look forward to speaking with you. Holli Area Manager-South Central
Columbia Melissa C.
Jan 9, 2017
Opinion
The Hair Club is not what I expected.
Response from HairClubJan 11, 2017
Thank you for sharing your feedback. We are sorry to hear about your experience and will be contacting you directly so we can personally address your concerns.
Denver Andrea L.
Jan 9, 2017
Best solution there is!
I've been a user of the HC products for the past five years and have been totally satisfied, actually thrilled, with the solutions offered by HC and the care and professional styling I receive at any salon I have visited. I cannot imagine my life without the HC products that make me feel young and beautiful again! Thanks, guys!
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with Hair Club. It’s terrific to know that you are pleased with your hair loss solution and our services. We look forward to seeing you again soon!
caleb G.
Jan 9, 2017
Two Decades of Great Service
I have been a Hair Club member since 1994 and honestly feel, aside from my satisfaction with the products (and the great improvements to the systems over the years), that it is the warm, competent and knowledgeable staff that have kept me coming back. On the extremely rare times I have had any issue, it has been resolved quickly and courteously. I am always greeted with a smile and treated like a VIP (and I am only a Gold Level member). I expect to be a loyal customer for years to come.
Response from HairClubJan 11, 2017
We appreciate you sharing your review with us. We are pleased to hear about your positive experience with Hair Club. It’s terrific to know that you are pleased with your hair loss solution and our services. We look forward to seeing you again soon!
Portsmouth Mary B.
Jan 9, 2017
Okay not what it advertise
I have no problems with the people but my understanding was my hair was going to get treated along with hair additions. This is not happening
Response from HairClubJan 11, 2017
Thank you for detailing your experience. While we are pleased you were treated with courtesy by our staff, we are disappointed to hear about the challenges you faced. We will be in touch with you so that we can personally address your concerns.
Halifax
Jan 9, 2017
Good product, far to unaffordable
As the title says..
Response from HairClubJan 11, 2017
Thank you for your feedback. While we are pleased you are happy with our product, we are disappointed to hear that we have not showed you the value in it. We will be in touch with you so that we can personally address your concerns.

HairClubReviews of hairclub.com

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About HairClub

About these reviews

More in Wellness & Spa, Florida

J Sterling's Wellness Spas

Runway Health

The Terra Wellness

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HairClub reviews

Love HC

Expensive & Temporary Solution

Service and product was way below standards that were represented.

Opinion

Best solution there is!

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Okay not what it advertise

Good product, far to unaffordable