HairClubFor more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Montreal Milton S.
Excelente atención!!
Response from HairClubJan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Disappointent. Not worth I.
I went in with my mom for her to possibly get the treatment, but was not pleased at all. Well first off it was kind of pricy and the hassle of the mandatory maintenance of the hair (monthly appointments). When we told the person of the appointment with that we couldn't probably do it due to cost they said "So your husband doesn't want to see you happy." Or something along those lines, it honestly made me mad. So if my dad can't afford to get this, he doesn't love her. Once we said that it didn't look like it could do it they kept contacting us. Would never recommend to anyone, honestly would not like to ever deal with that rude person and just throw money down the drain for not so good looking results. Do not contact me.
Response from HairClubJan 11, 2017
Thank you for taking the time to post a review. We're sorry to hear about the experience you had at our center. This is certainly not indicative of the Hair Club experience and we would love the chance to address your concerns. You will be contacted personally to discuss your experience in greater detail.
Austin Ros W.
Very happy with the stylists. Office manager not so much.
Response from HairClubJan 11, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with our stylists, we are troubled to hear about your experience with the office manager. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.
St. Louis Susan L.
Just doesn't work!
Response from HairClubJan 11, 2017
Thank you for your feedback. We are very sorry about your experience and would love the opportunity to make it up to you. You will be contacted personally so we can address your concerns and answer any questions you may have.
Baton Rouge ( CJ ) Charles H.
My first cut-in was great. One of the best cuts I have had in years. This second time--not real happy with. Looks a little choppy. Sides will not lay down correctly. The back is perfect. I do not like it when the sides are too short and will not lay down.
Response from HairClubJan 11, 2017
Thank you for providing essential feedback. We apologize that your experience was not up to our service standards. Rest assured, we will discuss your concerns with our team. We want you to have a wonderful experience at Hair Club and will use your review to help us improve
Burlington
The sales reps ask you emotional questions at the beginning and then use your answers to close the deal and get you to commit right then and there. They did not disclose all the info and costs associated. After I did my own research on the treatment option they recommended, I found out that other people said that the strands were constantly falling out and that you had to continue to pay the like $500/m to maintain mediocre results.
Response from HairClubJan 11, 2017
Thank you for taking the time to post a review. We're sorry to hear about the issues you had at our center. This is certainly not indicative of the Hair Club experience and we will work to ensure these issues are corrected. You will be contacted personally to ensure your concerns are addressed.
San Diego Rocky V.
The quality is inconsistent and does not improve with increased levels
Response from HairClubFeb 8, 2017
I've recently send you an email to discuss and explore your experience further. I would like to work to resolve your concerns. Looking forward to speaking with you. Alexander Gonzales Area Manager Thank you for taking a moment to share your feedback. Our priority is to ensure the highest levels of satisfaction and we regret that your expectations were not met. We would like the chance to rectify the situation and will contact you directly to discuss your concerns.
Tysons Corner Rick K.
The quality of the systems seems to have slipped from systems in the past. I have had several that got bald spots and this never happened before.
Response from HairClubJan 11, 2017
Thank you for providing essential feedback. We apologize that your experience was not up to our service standards. Rest assured, we will discuss your concerns with our team. We want you to have a wonderful experience at Hair Club and will use your review to help us improve.
