James H.
Ridiculous security procedures needed to bid
Tried to bid on a piece of art, they've got my CC number for verification which is fair enough but they also want a photo of either my passport or drivers licence... Might as well give them my date of birth, mothers maiden name and the name of my first pet while I'm at it. Sadly, you've lost out on a couple of thousand dollar bid, plus whatever the import duty and VAT would have cost me for a piece of art by my favourite graphic novel artist. Life's too short
Response from Heritage AuctionsSep 5, 2024
Dear James, Thank you for sharing your concerns. I understand your frustration, and I wanted to take this opportunity to address the situation regarding our bidding verification process. At Heritage Auctions, we take the security of our clients very seriously. The Veriff Identification process, which includes submitting a government-issued photo ID such as a passport or driver’s license, is an essential step to ensure that your identity and the safety of our clients follow industry standards. This process helps us protect against fraudulent activity and maintain a secure environment, not only for you but for all our bidders. While your card was verified, the identity verification step is required to ensure consistent security measures across our platform. This allows us to maintain the integrity of our bidding process. If you are still interested in participating, I’d be happy to personally assist you with completing the verification or address any further concerns you may have. We want to ensure that your experience with Heritage Auctions is both secure and satisfactory. Please feel free to reach out to me directly if you would like further assistance or clarification. Thank you again for your understanding, and we appreciate your interest in participating with us. Kind Regards, Client Services HERITAGE AUCTIONS www.ha.com


