Heritage AuctionsReviews of ha.com

From the initial inquiry through sale the Heritage staff kept me up to date on all aspects of the auction process. They were always available to answer questions. And finally I am delighted with results.

I’ve been both a buyer and seller in Heritage auctions and find them to be the premier auction house in the country. Sarah Miller specifically is professional, knowledgeable of the industry, and driven to assist the customer. I use them exclusively.

I regret to say that my experiences with Heritage Auction House have been deeply disappointing, and I would not recommend their services to others. Here are the key issues I’ve encountered: 1. Failure to Honor Auction Wins I won a piece at auction for several thousand dollars, only to be told afterward that it was a “mistake” and the item was not available. An auction house’s credibility is built on the integrity of its processes—verifying items, accurately listing them, and honoring sales. Heritage had taken photos of the piece, printed it in their catalog, promoted it for months, accepted pre-bids, and finally put it up for auction. To retract the sale after it closed is inexcusable. This caused significant frustration, especially as I could have used those funds to bid on another piece instead. Their lack of accountability in this matter is alarming. 2. Unfair Double Standards In a separate instance, I placed a pre-auction bid on an item by mistake. I realized the error and contacted Heritage before the auction date to request the bid be pulled. Unfortunately, their customer service failed to respond in time, and the bid stood. After I “won” the item, they refused to acknowledge their error or cancel the bid—even though I had reached out well in advance. Ironically, they showed no leniency here, despite failing to honor a sale when the roles were reversed in the previous instance. This double standard in their policies is both frustrating and hypocritical. 3. Misrepresentation of Items On another occasion, I purchased a collectible item that was listed with incorrect details, specifically the year of the piece. Auction houses are supposed to set themselves apart from platforms like eBay by verifying the authenticity and accuracy of the items they sell. This kind of misrepresentation undermines their credibility and betrays the trust of their buyers. In summary, if you’re seeking an auction house that values integrity, provides responsive customer service, and ensures accuracy in its listings, Heritage Auction House falls short. My experiences have been riddled with poor communication, unfair treatment, and a lack of accountability. I expected more from a company that positions itself as a professional auction house.

I've been a client at Heritage Auctions for some three decades, both as an auction bidder of rare currency and as a consignor. It's always been a pleasure to deal with and seek the professional advice of HA Consignment Director, Craig Eustace. And in particular, I have also thoroughly enjoyed the highly professional and expeditious assistance from HA Client Services folks (such as Aundrea M. and before her, Alanna I.) in getting my items promptly shipped. They've always provided me with outstanding customer service (which is why I've been such a loyal HA client for some 30 years). Sincerely, CVB

Online they state the give free appraisals, so I sent a couple of pictures of some coins to see what value they may have. Heritage responded saying my coins didn't meet their consignment criteria. I didn't ask to put them on consignment, I just wanted an appraisal like they advertised they do. Zero stars would be a better review.

Heritage is a renown auction house w top notch service. I have nothing but praise for the professionalism maintained by the firm, especially the great personal attention provided by the firms best hire Sarah Miller. Never a problem she can’t solve or a question she can’t answer.

Prefect service every time, even for European buyers. Top

Heritage Auctions visited our home and selected a number Chinese ceramics pieces for auctions. Some of the more valuable items were featured in a catalogue for auctions, and the remaining pieces were described in the HA online auction site. HA provided beautiful photos and detailed descriptions of all the items, and we worked out the starting bidding prices for the items. As a result, all the items were sold at very good prices. We also appreciate that HA handled the whole process in a very professional manner.