Heritage AuctionsReviews of ha.com

Like others here, I've tried to submit items for evaluation either to go into their auctions or private sales, and each time my details were rejected, with no explanation. I had a feeling they were bad news, hence looking here, which confirmed what I'd thought. They're a bunch of grifters, not to be trusted. Thanks to everyone else for leaving their reviews.

heel veel kavels ingedient 5 maanden voor de veiling op gehaald en tijdens de onlineveiling bij heel veel kavels geen foto,s geplaatst en de foto,s wat geplaatst zijn niet gedetaileerd veel kavels met kostbare spullen samen gevoegd en maar 1 foto er bij daar gaat toch niemand op bieden de eerste en absoluut de laatste keer bij dit veilingbedrijf en tot overmaat van ramp zie ik kavels die ik heb ingedient maar niet op mijn lijst voor komen ,echt een chaotisch veilingbedrijf ook wat betreft contact gewoon waardeloos 5 x gebeld dat er geen foto,s bij staan intereseerd ze geen hol mensen wees gewaarschuwd hier ben je je kostbare spullen kwijt en de opbrengst is zeer laag omdat ze zich weinig moeite doen om de kavels goed te presenteren ze willen gewoon met zo weinig mogelijk werk zo snel mogelijk geld verdienen terwijl het in dit digitale tijdperk toch weinig moeite kost om meerdere foto,s er bij te zetten

I contacted to consign some items. Originally received a response, asked if I wanted to confirm consigning to respond and a consignment form would be sent over as soon as possible. Replied, no response. Followed up again, no response. Used the online form AGAIN x2 and no response. That's 4 attempts now in total, twice no response after a initial response. That's just not acceptable and I'll begrudgingly go through Goldin for video game related memorabilia which is meant to be Heritage's strength. An overall poor experience especially as I'd be more than likely to buy items based on a good experience.

What a rip off on shipping and handling. Bought once never again

They sold me some counterfeit currency about two years ago. I stupidly bought from them some graded currency (not knowing how to check it) and I later sold it on ebay. The guy sent it off to a grading service and it came back counterfeit. They quite possibly use shill bidders. We bought several items from them and lost some bidding. We would watch their auctions in the next two weeks and the exact same thing came up again. We let ourselves get outbid again and they relisted it about 2 weeks later, now we are watching a lot of their auctions and if it gets sold to online bidders, it is possibly a shill which may or may not be legal in the state they are operating in, we don't know but we do know we have ALWAYS had to pay full retail for whatever we "won" in their auctions. There are no deals here, especially if they use shills

Heritage Auctions misrepresented an auction item which cost nearly $2000 with fees. When it arrived it had significant damage making it unfit for purpose. Heritage Auctions admitted they knew about the damage but didn't put it in the condition report or online description. Looking back I can see they took the photos in a particular way to conceal the damage. When I reported it they initially offered me a 10% refund "voucher" despite the fact they admitted misrepresenting the item. The item is now worthless - I was quoted more than the item value to restore it from an independent restorer. The 10% offer wouldn't even cover the shipping cost! Customer service is terrible - emails back and forth for days and days, getting nowhere fast, curt responses, lots of stress. I informed them that I am a large collectables/prop collector and their reputation is key but they didn't care. I wouldn't trust this auction house ever again. The stress of dealing with them isn't worth it. Issue is still not resolved.

I am shocked as one of the most famous auctions in the world, can treat buyers so irresponsibly, a terrible support service that cannot help even with simple questions, I was very dissatisfied with the experience of working with them, AVOID!!!

Bought an art print, condition was described as having ‘mild handling creases to the edges’. Upon receiving the print the creases turned out to be worse than mild. Went back to check the photo used for the auction and found that this was manipulated to hide the damage. First and last time using them