Tumara
Sometimes it’s great, sometimes not to so much
Clothes smell bad lately. Styles are too old looking. Takes too long sometimes to receive items and customer service department makes promises that dont hold up. 9-23-20 I’m paying for two garments and have only been receiving 1. I’m so mad at this service. Been a long time customer. 10-1-20 they never own up to mistakes or try to compensate you. Always excuses.
Response from Gwynnie BeeOct 1, 2020
Hi - Our customer service team has written you directly, but we wanted to follow up here as well. It is unacceptable by our standards that you received smelly garments in your recent boxes. We hand-inspect all the garments before they are shipped and any garment with such a quality issue should not have been sent. If possible, please do share the names of the garments via email so that we can flag them to our quality assurance team. They will be taking all the necessary actions to avoid such an incident in the future. As far as number of items for exchanging, the number of garments in a shipment depends upon the number of slots that you have available. For example - if you have two garments in your possession and you have return notified only one of them, the next shipment would contain one garment only. Also, you can have a maximum of 4 garments reflecting in your At-Home section at a time. If you already have 3 garments and you have return notified all of them, your next shipment would contain one garment only. As far as delays, we do see that you have some shipments that were beyond our standard turnaround time. This is usually due to high demand of the specific items you're closeting, and inventory availability. While our ability to prepare and ship our members' orders has not been impacted by COVID-19, inventory availability and our ability to access inventory has changed, for the time being. We have new styles launching weekly, and we suggest for faster turnaround to closet from those new items weekly. This will help with processing times. Please do respond to our customer service team via email or phone if you have any questions. We sincerely hope that we will be able to get back to delighting you with our service.