Meaghan
Sad ..........
It's a Scam :o( They Took over $100- from me & I never recv'd any refunds !!???? They kept charging my Credit Card for nothing :o(
Access an unlimited wardrobe of designer clothing with the Gwynnie Bee women’s subscription rental service!
Gwynnie Bee (gwynniebee.com) has 346 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 20 reviews with 1 star · Clear filters
Meaghan
It's a Scam :o( They Took over $100- from me & I never recv'd any refunds !!???? They kept charging my Credit Card for nothing :o(
Heather
I just canceled my membership today, and so far it seems like a scam. I paid for my second month on April 15, 2025, but today is May 13, 2025, and I have yet to receive anything. They took my money and never sent any items. When I contacted customer care, I was told there would be no refunds. Wait, what? I paid you for a service that you did not provide! I will be disputing the charge. I was advised to add more items to my closet, but I currently have 28 items in my closet and haven't received a single item in an entire month. This seems very suspicious. They obviously don't have enough inventory or don't have the clothes they are advertising. I've decided to cancel my subscription and am hoping to get a refund. I would not recommend this service.
Lee-Lee B.
Super slow on got to try twice ...sent things back and still saying at home . selection is outdated and service is too slow..will not be using again
Danielle A.
Horrible customer service! There never respond and no one answers your questions.
Hannah B.
This company scams you! They take your credit card and continue to charge you even after cancelling. They’ve been charging me for months without my knowledge or consent. I Never received a box in the mail either. I cancelled so long ago. When I finally confront them about it, they tell me I have a shirt I didn’t return- I bought the shirt! There is the charge on my card proving I did. They refuse to refund me and they aren’t even contacting me to address the issue! Avoid this company like the plague. It’s not worth the headache nor the money. 9 months charging me and never once did they send a reminder to return the supposed garment that was at home nor did they send an email saying “ thanks for payment”. They continue to charge you. I am so upset and pissed off. I feel so violated. You’ve been warned.
Heidi R.
I canceled in 2021 and just noticed they have been charging me $5.30 a month since then. I am getting no service through them and I don't see how they can do that. They are shady. Do not use this service
Katrina D.
This was a terrible company to work with. The clothes were dated and in poor condition. It is not possible to cancel on their website - you have to do it over the phone - and I had to repeat five times that I wanted to cancel as the representative continued to try to sell me on keeping it. Finally after "checking with a supervisor" they told me they could refund the current month - IF I called back to claim the refund in a week. This is a predatory company.
Response from Gwynnie BeeJan 12, 2022
Hi - Our customer service team has reached out to you directly via email, but we wanted to respond here as well. We’re sorry for your less than satisfactory experience with the items in question - we’ve shared your feedback with the appropriate team. We’ve also noted your concerns about our cancellation process. We use the call as a way to discover if there are any issues or questions we can resolve, and offer a credit or pause. We appreciate your patience on the call, and apologize for any inconvenience. Your refund will be processed if all the garments currently with you are received back to our warehouse by January 17th. We hope this refund and explanation helps. Please reach out to us by responding to our email if we can be of further assistance.
Consumer
Don’t do it!! I had used GB for quite some time and had never had any issues and then all of a sudden items stopped coming. I tried canceling my subscription twice but they still kept billing me. I called a third time reporting that they were charging me for an item I never received AND were continuing to bill me even after I had cancelled. After this call I was billed yet again. I turned off my recurring billing. They are now trying to claim I still owe multiple months (mind you nothing had arrived to my house for over 5 months) and an item that never came. We have been back and forth but they are insistent. Beware they are trying to take me for over $300. If items stop coming take action immediately and insist that they send you a transcript of the conversation.
Response from Gwynnie BeeDec 10, 2021
Hi - We'd like to look into this and help. We've sent you a message via Trustpilot asking for some more information about your account with us. We specifically need the email address so we can access your history and correspondence. Thank you