Sherry R.
This service is terrible
This service is terrible. The choices of clothes are not very current and the items you pick rarely are available in your size. Your personal fashion advisor is a joke. They do not get to know what you like at all. The length of time between shipping is so long that you maybe get at the very best 2 boxes a month. I intend to cancel when my subscription is up and do not recommend for anyone.
Response from Gwynnie BeeSep 22, 2020
Hi Sherry - Our customer service team has reached out directly, but we wanted to address your comments here as well. We see that your shipments were delayed beyond our typical 2-3 day processing time, and apologize for this. We added a free garment upgrade to your account for 30 days, effective Oct 1-Oct 31, 2020. The more items in your closet, the more likely we can ship items faster as we can't ship items that may be unavailable due to demand. With regards to concerns about our advisor - you can change your editor by following the steps below, or you can completely turn off suggestions: - Log in to your account and click on New Arrivals (Main menu). - Just below New Arrivals, you’ll see your editor’s name, like Willow’s Picks. - Click on it to change your editor or turn off your style profile.Also, we are really sorry that you did not find enough available garments in your size. You can be confident that your feedback has been forwarded to the relevant team. Please do keep an eye out for the new arrivals. You will soon see plenty of options available in your size that would strike your fancy. Please don't hesitate to reach out to customer service if they can be of further assistance - [email protected] or 855-GWYNNIE

